Job Opportunity:
We are seeking a skilled Loan Administrator to support our lending department. The successful candidate will play a pivotal role in supporting loan operations, member engagement and the efficient progression of loan applications from initial query to underwriting.
Key Responsibilities:
Act as the first point of contact for loan queries across all business channels inclusive of in-branch, phone, email, online and social media. Ensure all loan documentation is accurately gathered, signed, scanned and filed daily. Support the conversion of loan queries into full applications ready for underwriting. Maintain fast turnaround times while ensuring compliance with AML and lending policies. Collaborate with marketing and business development to enhance member offerings. Contribute to departmental meetings and help shape a member-centred lending service. Assist in developing service level agreements and improving service delivery. Underwrite loans occasionally (after mentored training) to support departmental needs.
Requirements:
A self-motivated individual with a right-first-time ethos, organised and capable of prioritising tasks effectively. Strong communication skills and good interpersonal skills. Experience in a credit union or financial services or high detailed administrative environment is desirable. Credit lending and underwriting experience is also desirable.