Position: Field Based Engineer
Department: Service and Support
Reports to: Professional Services Manager
General Summary:
Project Engineers are strong in all the most common and popular networking technologies. In addition to strong technical aptitudes. This person is a good communicator and a person who can manage well when the client really needs strong guidance. The pace and demands in this environment are usually much greater than an "in-house" position. This person should be prompt and/or know the importance of communicating ETAs to clients. This person should be skillful at pre-project/work-briefings with each client on each project. This person should then be able to execute with a high degree of success in integrating and/or solving problems in environments rich in Windows Server, Microsoft 365, Cisco Internetworking, VPN's, firewalls, backup systems and more.
Position Responsibilities:
* Documentation of Client Networks
* Small Projects
* Assist Sr. Engineers on Larger projects.
* General service requests
* Backup Maintenance
* Installation, configuration, troubleshooting and customization of MS Office Suite and third party applications per customer's/third party preferences.
* Understanding of and ability to install, configure and test end user hardware including video cards, NICs, sound cards, hard drives, and PDAs.
* Network Server Experience in Windows Server
* Configure file, print and remote access services.
* Administration, including add/remove users and groups, configure file permissions, check event logs, configure, and restore from backup.
* Administration of enterprise e-mail application, including add/remove users and group, configure folder permissions if applicable, forward mail to other accounts, and add aliases.
* Takes ownership of tasks and follows through to ensure complete resolution.
* Takes a personal interest in, and responsibility for, quality of work they perform or are associated with.
* Ability to pay close attention to detail while performing technically detailed tasks.
* Ability to deal effectively with stressful situations.
* Ability and willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members.
* Ability to provide accurate time estimates for how long a task will take.
Knowledge, Skills, and Abilities:
* Previous MSP Experience
* Experience required with Windows desktop operating systems.
* Understanding of TCP/IP and troubleshooting Internet connectivity
* Experience with routers and firewalls. Preferably FortiGate/Fortinet
* Experience with Terminal Services/RDS.
* Understanding of relationship between switches, hubs, patch panels and connecting nodes to a network
* Understanding of DNS services
* Working Knowledge of Firewall Technologies. Preferably FortiGate/Fortinet
* Working Knowledge of Wireless Technologies. Preferably Ubquiti.
* Participates in pre-sales activity. Assist sales and make recommendations for clients.
* Participates in project planning with third party suppliers.
* Mentors' new engineers/techs
* Shows ability to be a lead engineer.
* Strong growth mindset, willing to further professional development.
* Ability to plan and deploy projects. Example: Deploy new server to replace legacy OS server, move all services such as DHCP, DNS, FSMO, File Services, required third party apps.
* Example: Plan and replace multiple switches across a site along with Access Points.
* Example: Plan and assist with an office move from all IT perspective.
Credentials and Experience and Expectations:
* IT/Computer Science related college qualification
* Switching, VLAN, Routing, Firewalling Support. Preferably FortiGate/Fortinet
* Server Hardware Technologies (CPU/RAID/SCSI) Support. Preferably Dell.
* Data Backup and Recovery Support
* Corporate Antivirus Support
* VPN Connectivity Support
* The following certifications are preferred: CompTIA A+ (901, 902) and CompTIA N, Microsoft, Cisco, Fortinet, Dell
* Solid dependable engineer follows directions and maximizes billing opportunities.
* Consistently receives good client feedback.
Remuneration & Benefits Remuneration:
* Market related / Based on experience Additional Benefits:
* Staff training and development plan (training /certs company funded)
* Quarterly Appraisals with Annual Salary Review (based on company financial performance)
* Company Vehicle / Car Allowance
* Fuel Card
* Mobile Phone
* Laptop
* Group Life Cover/Death in Service - Aviva
Job Types: Full-time, Permanent
Pay: €45,000.00 per year
Benefits:
* Company car
* Company events
* Wellness program
Licence/Certification:
* B Driving Licence (required)
Work authorisation:
* Ireland (required)
Willingness to travel:
* 100% (preferred)
Work Location: On the road