**Service Management Specialist Role Overview**
In today's fast-paced digital landscape, our company is at the forefront of innovation, striving to create unparalleled moments and foster deeper connections with our customers. As a key member of our Service Management team, you will play a pivotal role in shaping the future of our business.
Our teams enjoy an exceptional degree of autonomy, empowered to bring their ideas to life. With access to top-notch resources, you will be part of a dynamic group driving the transformation of our organization. The thrill of the unknown is what makes a career with us so exciting – who knows what the next groundbreaking innovation will be?
As a Service Management Specialist, you will support the Delivery & Transition teams, taking ownership of critical activities that ensure timely and accurate reports are issued. Your expertise in Service Management processes will be invaluable, and strong communication skills will enable you to build relationships with colleagues and stakeholders alike.
Key Responsibilities:
* Support the Service Delivery & Transition teams as needed to meet business objectives.
* Create weekly, monthly, and quarterly reports on live services to provide accurate, timely, relevant, and valuable service information.
* Produce high-quality, timely internal management reports and prepare materials for regular Service Review meetings with the business.
* Maintain a consolidated service dashboard linked to SLAs.
* Own and administer Service Management Processes, facilitating reviews with support teams, partners, and vendors.
* Cover Operational Readiness, Incident, Change, and Problem Management responsibilities.
* Manage incoming requests related to new projects and processes, coordinating necessary meetings.
* Serve as the point person for updating, reviewing, and approving the Priority Matrix.
* Lead Service Management Audit responsibilities within Technology Operations, interacting with Auditors, Technology, and Partners.
* Track progress on open Audit items monthly, driving completion via agreed-upon internal processes.
Ideal Candidate Profile:
* Project Management capabilities with the ability to plan, initiate, monitor, and implement projects within a team.
* Strong analytical skills.
* Business acumen regarding the impact of Service Levels and associated failures.
* Excellent verbal, written communication, and presentation skills, along with the ability to deliver at senior levels.
* Ability to effectively communicate with technical engineers and service delivery teams.
* Expertise in Microsoft Office and advanced Excel/PowerPoint skills.
* Strong planning and organizational skills.
* Ability to think creatively, identify, and solve problems through data analysis.
* Experience with process optimization.
* Ability to drive continuous improvement and efficiencies while maintaining high customer satisfaction levels.
* Proven team player with the ability to work with peers to ensure timely, efficient, and high-quality service delivery.
* Previous experience working in a Service Management role.
* Aptitude for leveraging technology to enhance business processes.
Benefits:
* Flexible working arrangements under our Hybrid model.
* Competitive salary, annual performance bonus, and pension contribution.
* 25 days of holidays plus 2.5 company days.
* Annual Leave buy or sell (up to 5 days).
* Healthcare Insurance through our flexible benefits program.
* Life assurance, phone, laptop, subsidized canteen, and more.
If you're ready to take your career to the next level, we invite you to explore this opportunity further.