Quality Assurance Specialist
The Opportunity: We are seeking a Quality Assurance Specialist to join our team in Dublin. This is a full-time, permanent role that offers a hybrid work model with two days in the office and three working remotely. As travel between locations is required, a full, clean driving license is essential.
You will be responsible for managing the administration within the Quality department on a day-to-day basis and have shared responsibilities relating to other key aspects of the Quality Management System.
Key Responsibilities Include:
* Manage resolution of customer complaints including liaising with suppliers for completion of SCAR reports, creation, and management of CAPA as required.
* Daily monitoring and follow-up of customer requests received through the shared Quality mailbox.
* Support and provide input for global key customer accounts, be the main point of contact.
* Provide information and general Quality support to internal and external customers.
* Manage Internal audit schedule and processing/closing out corrective actions thereafter.
* Perform Quality Assurance physical checks in our IRL DC's on material prior to dispatch as assigned.
* Process of customer specific Quality related Questionnaires, including support of other EU quality departments on this matter.
* Main point of contact for supply chain memo queries for IRL, UK, and additional EU locations for strategic partners.
* Provide input for annual Management review as assigned.
* Perform weekly Gemba walks.
* Perform monthly housekeeping inspection & ensure follow up actions on identified gaps / findings.
* Pest control: review monthly inspections and ensure actions are implemented.
* Training: work closely with departments managers & internal stakeholders to ensure training matrix is maintained and up to date.
Requirements include a Degree qualification within a science related discipline (an advantage), 3-5 years' experience of working in an ISO9001:2015 certified company, Advanced Word and Excel skills, Previous experience of SAP preferable, Experience of working directly with manufacturers, suppliers, and customers, Good written and oral communication skills in English, Awareness of GDP standard preferable, Able to take ownership of difficult tasks, An aptitude for investigation, analysis and problem solving, High degree of attention to detail, Hand on approach to quality, focused on continuous improvement, Good organizational skills, Excellent interpersonal communication skills, both written and verbal.
We offer a competitive compensation package and an environment where you can truly thrive and develop your skills. Our working conditions typically involve an office environment with adequate lighting and ventilation and a normal range of temperature and noise level. Work assignments are diversified. Examples of past precedent are used to resolve work problems. New alternatives may be developed to resolve problems. A frequent volume of work and deadlines impose strain on routine basis. Minimal physical effort is required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that typically weigh less than 10 lbs