Job Overview
This is a Duty Management position that requires the right candidate to undertake and carry out all duties to the required standard.
* The successful candidate will be responsible for ensuring a visible presence within the Hotel and smooth running of all departments while on duty.
* They will also manage allocated functions, weddings, and events within the Hotel.
Key Responsibilities:
* Undertake and carry out all Duty Management duties to the required standard.
* Ensure a visible presence within the Hotel and smooth running of all departments while on duty.
* Manage allocated functions, weddings, and events within the Hotel.
* Resolve guest complaints efficiently while maintaining the Hotel's reputation.
Essential Skills & Attributes:
* Effective People Management & Leadership Skills.
* Able to Plan & Organise with high attention to detail.
* Strong Communication Skills.
* Passion for Customer Service.
Required Qualifications & Experience:
* Max 2/3 years previous experience in a similar role within the Hospitality Industry.
* Hospitality / Travel & Tourism Management Qualification preferred.
* Office Administration & Computer Skills essential.
* Working knowledge of Micros and Opera (Hotel Reservations System) an advantage.