Provide top-quality service to end-users both remotely and onsite via help desk system and in person Assist with common applications, operating systems, and basic network issues Perform Active Directory user and group administration Offer guidance and support for common software applications, including Microsoft Office and email clients Efficiently stage and prepare hardware for new starters, ensuring a smooth onboarding process with a strong emphasis on delivering exceptional customer service Install and configure computer hardware and peripherals, operating systems and applications Troubleshoot and if required, referral of hardware faults to third parties System Administration amend privileges / security permissions on server shares, setup of new shared folders on existing shares Deal with how to and information requests including data security and ICT policies Liaison with local and national ICT teams, e.g. Server and Network management to find root cause for recurring issues Skills: Networks Windows Active Directory IT Ticketing Systems