Job Description
We are seeking an enthusiastic and self-motivated Customer Care and Sales Support Executive to join our expanding team and help drive revenue growth, enhance customer experience, and support our digital presence.
The ideal candidate will have at least 2 years of experience in a customer service, administration, or support role, with strong communication and problem-solving skills. They should be comfortable using multiple systems (CRM, order management, email platforms) and have a positive, adaptable, team-oriented attitude.
The successful candidate will provide friendly and efficient assistance to customers via phone, email, and live chat, handle general enquiries, product information requests, delivery updates, and after-sales support. They will also process orders, service requests, returns, and warranty claims, maintain detailed records of customer interactions and feedback, and support internal departments with administrative tasks related to customer orders and aftercare.
Key Responsibilities:
* Provide customer support and service via phone, email, and live chat
* Handle general enquiries, product information requests, delivery updates, and after-sales support
* Process orders, service requests, returns, and warranty claims
* Maintain detailed records of customer interactions and feedback
* Support internal departments with administrative tasks related to customer orders and aftercare
Required Skills and Qualifications:
* Proven experience in a customer-facing or administrative support role
* Strong IT literacy (MS Office, CRM tools, email systems)
* Excellent organisational and multitasking skills
* Furniture industry experience is a plus but not required
Benefits:
* Dynamic and expanding work environment
* Fun, fast-paced, and high-energy work culture
* Culture of developing and promoting from within the company
* Generous staff discounts
* Pension scheme
* Bonus scheme
* Educational support scheme
* Discounted corporate rate healthcare
* Free Employee Assistance Programme
* Wealth initiatives like Bike to Work scheme
* Career development opportunities
* Continuous professional development with dedicated training resources