We are presently recruiting for a Service Advisor for our clients, a main car dealer in Tralee, County Kerry. You will work in a very established team, be point of contact with customers and offer technical assistance and guiding customers through the service processes and book vehicles in for service and repairs. This is a full-time, Monday to Friday position, based in Tralee town .
Responsibilities:
* Control and manage the front service counter, greet customers.
* Offer excellent customer service from checking in to return of their vehicles.
* Be point of contact for customers booking vehicles for service work.
* Resolve customer issues regarding vehicle problems and repair timeline.
* Generate documentation relating to customer bookings.
* Agree cost and timelines with the customer.
* Hand over vehicle to the customer and explain any issues relating to the work/future work required.
* Invoice and collect payment from customers for services completed.
* Maintain customer records and enter data into computer database.
* Maintain Accurate recording of stock into and out of system.
* Supplying accurate and detailed parts quotations
* Manage aftersales administration, including processing of warranty claims when required.
Skills and qualifications:
* 1+ years previous experience in a similar role
* Possess strong organisational skills and an ability to structure workload efficiently.
* A full and clean driving licence is required.
Salary is open to negotiation based on experience and open to negotiation. For further information, please email me directly at adrien@redchair.ie
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