Location: Ballycasey Multi-Site Operations
Shift Pattern: 24/7 rotational shifts (days/nights/weekends)
Reporting To: Security Manager / Head of Security Operations
Hourly Rate: €28.00 per hour
The Opportunity
We are appointing a Lead Security Control Room Operator to take full on-shift command of security operations across a multi-site environment.
This is an operational leadership position requiring proven incident command capability, decisive judgement under pressure, and the ability to coordinate personnel, systems, and external agencies in real time.
You will act as the single point of control during incidents, maintaining situational awareness, directing response teams, and ensuring structured escalation and resolution.
Key Responsibilities
Act as on-shift authority for all security incidents
Lead incidents end-to-end: detection, validation, escalation, coordination, containment, resolution, and review
Direct on-site response teams and allocate resources effectively
Liaise with emergency services, law enforcement, facilities, and senior stakeholders
Maintain command logs and ensure a full audit trail
Deliver structured post-incident debriefs and lessons identified
Control Room Leadership
Lead and supervise control room operators during shift
Maintain discipline, focus, and procedural compliance
Set operational priorities based on risk and impact
Approve escalations and critical decisions
Mentor and develop operator capability
Systems & Intelligence Oversight
Oversee CCTV, access control, intrusion detection, alarm monitoring, and incident management systems
Validate alarms and reduce false positives through structured assessment
Maintain situational awareness across multiple sites
Identify emerging risks, patterns, and vulnerabilities
Ensure compliance with data protection and evidence-handling standards
Governance & Compliance
Operate in line with SOPs, post orders, and regulatory requirements
Ensure compliance with licensing and industry standards
Support audit preparation and evidence gathering
Contribute to continuous improvement of procedures and response frameworks
Essential Requirements
Minimum 5 years experience in a security control room or SOC environment
Minimum 2 years in a supervisory or lead operator role
Demonstrable experience managing live security incidents
Strong working knowledge of CCTV, access control, and alarm systems
Experience liaising with emergency services
PSA licence (or eligibility to obtain)
Excellent written and verbal communication skills
Ability to make sound decisions under pressure
High level of integrity and professionalism
Desirable
Experience within critical infrastructure, data centre, aviation, pharmaceutical, or corporate environments
Formal Incident Command or crisis management training
CCTV certification
First Aid / Emergency Response training
Knowledge of ISO-aligned environments
Advanced report writing and documentation capability
What Success Looks Like
Incidents are controlled swiftly and proportionately
Escalations are accurate and timely
Control room discipline is maintained under pressure
Stakeholders have confidence in operational command
Documentation withstands audit and regulatory scrutiny
Important Note
This role is not suitable for junior or monitoring-only control room operators. Applicants must have demonstrable experience leading and commanding security incidents.
How To Apply
Please send your CV, reference details and relevant certifications to the contract security manager Caroline.Woods@icts.ie. Applications will be reviewed on a rolling basis.
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