As a Night Operations Manager, you play a vital role in ensuring the smooth and efficient operation of our hotel at night. You will be responsible for providing exceptional customer service, maintaining high standards of health and safety, and contributing to the efficient running of the hotel.
Key Responsibilities
* Customer Service: Provide exceptional customer service to ensure guest satisfaction and loyalty.
* Health and Safety: Maintain high standards of health and safety throughout the hotel, including ensuring all necessary protocols are followed.
* Front Office Duties: Perform front office duties, including running the night audit report and managing cash handling procedures.
* Supervision: Supervise and train staff to ensure they have the necessary skills and knowledge to perform their roles effectively.
* Food and Beverage Service: Ensure that food and beverage service is provided efficiently and effectively, meeting the needs of guests.
Requirements
* Experience: Previous experience working in a similar role or in a customer-facing position is essential.
* Certifications: Hold relevant certifications such as first aid and fire safety.
* Skills: Possess excellent communication and organizational skills, with the ability to work well under pressure.
* Persoanlity: Have a warm and friendly personality, with the ability to build strong relationships with colleagues and guests.
Benefits
You will benefit from access to ongoing training and development opportunities, as well as a competitive salary and benefits package.