Elusav Recruitment are seeking Technical Engineer to join a expanding team in aftersales support. The position involves working with the technical sales and customer service team, consulting engineers, specifiers and expert installers; to support customers with their renewable energy solutions.
Company is one of the world's leading manufacturers of electric heating appliances and is a global leader in the development and delivery of low carbon solutions for space and water heating, cooling, and ventilation. Privately owned, international group headquartered in Ireland.
Key Responsibilities:
* Providing technical support to the sales and aftersales customer service team.
* Process customer support requests in a timely and efficient manner.
* Collaborate closely with 3rd party service engineers to manage customer issues through to resolution.
* Advise and enforce the correct commissioning procedures and communicate all necessary non-conformance to product installers as appropriate.
* Size heating systems based on first principle heat loss, including appliance sizing and radiator sizing.
* Preparation of BCAR documentation and warranty certificates as required.
* Generate reports and maintain accurate records.
* Provide onsite technical support and product training/demonstrations.
* Organising and delivering training for existing and new installers/engineers.
* Support spare part function within the business as required.
* Assist sales team with providing specification documents for products into developers, contractors, architects and specification engineers.
* Attending customer/client meetings and on-site visits as necessary.
Qualifications:
* Qualification in Electrical /Mechanical /Building Services related discipline.
* Customer focused individual committed to providing high levels of customer service.
* Working knowledge of mechanical & electrical systems with previous experience of heat pumps an advantage.
* Strong problem-solving skills with excellent attention to detail.
* Highly motivated, energetic, and professional with willingness to learn about new products and renewables solutions.
* Strong interpersonal skills, with ability to manage relationships with customers.
* Experience delivering specifications for mechanical and building services, ideally working on the design integration, an advantage.
* Excellent communication, presentation and report writing skills.
* Proficient in Microsoft Office suite.
* Ability to work to tight deadlines.
* Full drivers’ license.
Contact:
If you would like to learn more about the vacancy, apply now, or contact Stephen O'Brien on Stephen@elusav.com or +3536959993.
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