Sales Executive – (New Maintenance Business)
As an Elevator/Escalator New Maintenance Sales Executive, you will be responsible for proactively identifying and developing new customer opportunities/relationships. You will work with the customer to identify their service requirements, aligned with KONE maintenance and digital solutions. The role will be both office and field based with an expectation of face-to-face meetings with potential clients. You need to be collaborative in your approach and able to influence both internal and external stakeholders at all levels, as well as building sustainable partnerships.
New sales opportunities should be maximised from previously lost units, along with prospecting in the field and searching tender portals for open tender contracts. This role is suited to someone who can work using their own initiative, self-motivated with a desire to succeed against monthly targets. Previous experience in writing responses to tenders is preferable, which includes understanding Quality/Environmental questions and a good standard of English, both written and verbal. This role will be reporting to the Sales Director
Key responsibilities:
Customer relationship management
* Proactively develops and creates customer relationships in their areas of responsibility
* Accountable for developing KONE position in your customer base or market area
* Creates and communicates leads and sales opportunities for entire KONE sales team (e.g., cross-selling)
* Ensures customer satisfaction and solving complaints with the rest of KONE team
* Documents the customer and contact information, maintains customer data
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Sell
* Proactively generates opportunities outside of the KONE customer base
* Handles RFQs and manages all portals for leads
* Accountable for leads, opportunities, orders, and contracts to meet the sales budget and pricing targets
* Maintains full information of opportunities, tasks, and visits
* Timely and accurate reporting
* Is accountable for leads, opportunities, orders, and contracts to meet the sales budget and pricing targets
* Is accountable for finding customer needs and that KONE's solution matches with the needs
* Is responsible for pricing using the approved tendering tools, and for optimizing prices and discounts within their authority
* Validates that the contents of the contract are in line with the negotiation process outcome
* Maintains full information of opportunities, tasks, and visits (sales funnel management)
* Responsible for timely and accurate reporting in CRM
* Drives execution of individual sales plan
Skills and experience required:
* Previous experience and results in Sales and customer relationship management
* Industry or a service background is desirable
* Mastering customer contacts, presentations, and negotiations, closing deals, tendering process, aftersales activities, basic knowledge of contractual and financial terms.
* Proven experience in writing and managing large tenders
* Good IT skills, CRM Salesforce
* Excellent communication skills in English (written and spoken).
* Good knowledge of contractual and financial terms.
What KONE can offer:
We offer a Competitive Salary, 21 days holiday, Pension Scheme, Development opportunities and development reviews to help you achieve your professional goals. Endless support from experienced leaders within the lifts and escalator industry, Car, Quarterly Commission, Hybrid Working.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
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