The Job scope are as follows:
Support Student Development Team (SDT) in student management matters, including case management
Help to locate and manage students in holding rooms during case management (e.g. missing students, meltdowns, discipline case).
Support SDT to take statement from students as part of case management.
Supervise student detention and in-school suspension.
Supervise / engage students with additional needs (SwANs) - selected case support.
Assist to review CCTV footage for case management.
Assist the Case Management Team (CMT) to maintain records of all cases.
Conduct regular patrols of school premises and nearby premises
Canteen
Free Play areas (e.g. school field, ISH, quadrangle)
Toilet Areas
Classrooms (during SDL – self-directed learning)
Special rooms (e.g. CCA rooms, Dance studio, library)
Out of school (neighboring blocks and playgrounds) – only when necessary
Others
Support school events, e.g. Chaperone student supporters for NSG finals, Open House.
During Home-Based Learning and school holidays – attached to school admin / operations teams.
Any other duties as decided by school leaders.
The Personnel shall either have prior experience, preferably in a school environment or relevant experience with the skills necessary in handling student management matters. More importantly, the Personnel must have a heart for and be able to work closely with teenagers. Other skills, such as ability to build rapport with people, manage and work with teenagers, investigative and organisational skills, as well as the ability to remain calm during volatile and fast-paced situations are important.
Working Hours
Mon-Wed-Thu: 8am to 5pm, inclusive of 1hr lunch break
Fri: 8am to 4:30pm, inclusive of 1hr lunch break
Not required to work on Saturdays, Sundays and gazetted public holidays
However, there could be school events on Saturdays, or extending to later part of the evening, for which all staff involved would be required to support accordingly.
Requirements
Minimum GCE N-Level qualification or equivalent
Prior experience in student management, youth engagement, education support, school operations, security, social service, or related environments is advantageous
Strong interpersonal and communication skills
Ability to build positive rapport with adolescents while maintaining professional boundaries
Able to remain calm, objective, and professional in challenging or fast-paced situations
Comfortable carrying out supervision duties across indoor and outdoor environments
Good documentation and record-keeping skills
Must be legally authorised to work in Singapore at the point of application
Preferred Qualifications
Prior experience supporting student discipline, behavioural management, or student welfare initiatives
Experience working with students with additional needs or at-risk youths
Familiarity with investigations, case documentation, or incident reporting processes
Strong organisational and administrative skills
Familiarity with school operations and student support frameworks
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