About
Cois Sionna Desmond Credit Union is a not for profit, community-based credit union, proudly supporting its 37,000 members across its 11-branch network, located throughout the Limerick and North Kerry region.
They are committed to delivering exceptional service and supporting our members at every stage of life.
The Role
Due to continued growth, we are delighted to be recruiting for the newly created role of
Team Lead
.
This is a fantastic opportunity for a dynamic, motivated individual to play a key role in shaping how we serve our members, ensuring high standards and seamless service across all channels.
This is a
full-time, permanent role (35 hours per weekb> based at our
Head Office in Askeaton
, with flexibility to travel and be stationed across our branch network as required.
Key Responsibilities
This dual role combines two critical functions:
Frontline Operations
– Leading the Member Service Officers (MSO) team to deliver exceptional in-branch service.
Back-Office Operations
– Managing our newly established Member Service Centre (MSC), the central hub for handling calls and online queries.
The role will oversee day-to-day branch operations, including cash management, member queries, and compliance, while driving operational excellence.
In addition, the successful candidate will shape and develop the MSC, creating processes, setting KPIs, and fostering a culture of efficiency, collaboration, and continuous improvement.
Skills and Competency Requirements
A professional financial services qualification, such as a QFA, or a relevant Minimum Competency Qualification, or be working towards the same.
Ideally a minimum of 2 years customer facing, people management experience, preferably in the credit union, financial services or regulated sectors.
Previous knowledge of Scion operating system or equivalent and customer relationship management (CRM) systems an advantage.
Ability to assess, critically evaluate and interpret complex information and to identify key credit risk drivers.
Possess training expertise, acumen & skills set.
Strong interpersonal skills, with the ability to influence others and build successful working relationships.
Promote a culture that reflects the credit union's values and encourages good performance and excellent member services.
Positive drive and energy to get results and achieve KPI's, able to take action to get things done.
Demonstrated administration and organisational skills, along with task prioritisation.
A problem solver, with the ability to handle escalations effectively.
Excellent verbal, numerical and written skills.
Continuous improvement and focus on showing initiative in bringing improvements to the credit union.
Excellent knowledge of Microsoft Office suite and be adaptable to new software.
Full clean driver's licence, with access to own transportation for inter-branch travel.
How To Apply
Interested applicants should forward an up-to-date CV and cover letter, on the following link: Operations Team Lead - Metamo, on or before close of business on Sunday, 1 st February ****.
Cois Sionna Desmond Credit Union Limited is proud to support an inclusive and diverse workforce.
Cois Sionna Desmond Credit Union Limited is regulated by the Central Bank of Ireland.
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