Location: Inchicore, Dublin, D08 YY38
Job Title: Operations Manager
Employment Type: Full-time
Reporting to: Managing Director
About Us
Connect Install Ltd is Ireland's leading signage & branding installation company, trusted by industry leaders to deliver projects at scale from flagship sites to multi-location nationwide rollouts. Beyond signage, we manage complex architectural installations such as façades, glazing, cladding, balconies, FF&E and bespoke outdoor structures. Our investment in in-house print and production (Epson SureColor, Summa cutters, laminators) ensure the seamless delivery from design to final install.
We are entering our next phase of growth and seek an experienced Operations Manager to elevate delivery performance, strengthen our commercial outcomes, and scale our people, processes and systems.
Role Summary
The Operations Manager owns end-to-end delivery across production and installation—planning, resource management, site execution and handover—while driving safety, quality, margin and client satisfaction. You'll lead a multidisciplinary team (project managers, installation managers, team leaders, coordinators and subcontractors), optimise the supply chain, and implement operational excellence frameworks that support sustainable growth.
Key Responsibilities
* Leadership & Strategy: Build, mentor and scale high-performing operations and PMO teams; set goals, KPIs and operating rhythms aligned to company strategy.
* Programme & Capacity Management: Balance multi-site, multi-client workloads; create reliable forecasts, master schedules and resource plans (internal crews & subcontractors).
* Commercial Ownership: Own budgets, margin and cost control; oversee estimating and quotations; approve variations; track WIP, cash flow and final account close-out.
* Client & Stakeholder Management: Act as senior point of escalation; maintain excellent communication and service levels; ensure SLAs and quality standards are met.
* Operational Excellence: Standardise processes (RAMS, method statements, change control, handover packs); implement continuous-improvement initiatives and root-cause analysis.
* Quality, Health & Safety: Champion a strong safety culture; ensure compliance with all statutory requirements and industry standards (including working at height).
* Supply Chain & Procurement: Manage supplier performance, contracts and logistics; ensure on-time material availability and cost efficiency.
* Site Delivery Oversight: Conduct strategic site reviews and audits; support troubleshooting on complex installs and critical path activities.
* Reporting & Governance: Provide accurate forecasting and performance reporting to leadership; maintain risk registers and decision logs; contribute to quarterly and annual planning.
* Systems & Data: Enhance use of project, scheduling and inventory tools; ensure data integrity for real-time decision making and post-project reviews.
Requirements & Skills
* 5+ years' progressive experience in project/operations management within construction, signage/branding, fit-out or related installation services, including multi-site delivery.
* Demonstrated leadership of field operations and subcontractor networks; proven ability to coach PMs and supervisors.
* Strong commercial acumen: estimating, pricing, budgeting, margin management and contract administration.
* Deep understanding of site operations, logistics and health & safety (incl. working at height).
* Ability to read drawings/specifications and translate into executable installation plans and RAMS.
* Track record of implementing process improvements and KPI dashboards to lift OTIF, quality and profitability.
* Excellent communication, negotiation and conflict-resolution skills; calm under pressure.
* Full, clean driving licence and willingness to travel (including occasional out-of-hours/weekend support).
* Relevant degree or trade background preferred; professional PM qualification is an advantage.
What We Offer
* A senior leadership role in a fast-growing specialist company, delivering high-profile projects for major brands.
* Competitive salary, performance-based bonus and benefits.
* Company vehicle, laptop & phone.
* Investment in training and professional development; clear progression opportunities.
* A collaborative, hands-on culture where operational excellence is valued.
How to Apply
Please send your CV and a brief cover letter to: Genevieve O'Callaghan at with subject line: "Operations Manager Application – Connect Install".
All applications are handled confidentially.
Job Types: Full-time, Permanent
Pay: From €40,000.00 per year
Work Location: In person