The Role As IT Operations Manager, you will oversee the day-to-day operation and stability of core systems and networks. This includes coordinating user onboarding and offboarding processes, providing end-user technical support, acting as the first point of escalation for issues impacting business operations, managing cloud-based platforms and infrastructure services in partnership with external technology providers.
Key Responsibilities
* Develop a strong understanding of internal workflows to assess technology needs and identify opportunities for improvement.
* Maintain accurate inventories of hardware, software licences ensuring compliance with relevant policies.
You will also provide input into risk assessments insurance-related technology questionnaires governance documentation collaboration across cross-functional teams projects initiatives from a technological perspective staying current developments best practices operational management infrastructure cybersecurity especially endpoint security identity access controls it service management principles incident response remediation activities undertaking occasional travel required professional certifications exposure project coordination delivery aspects data protection regulatory compliance demonstrated personal attributes integrity professionalism proactive learning continuous improvement collaborative mindset customer-focused approach strategic partnerships growth opportunity joining stable organisation key operational role impact organisational success evolve professionally expand skill set.]