About the role
* Take responsibility for all interactions with our customers, to include but not limited to telephone/email/written queries from customers and brokers, and ensure they are dealt with accurately and efficiently, whilst adhering to the company's procedures.
* Ensure telephones are answered and customers are dealt with courteously and promptly with the highest level of Customer Service.
* Process administrative documents to set standards and service level agreements and ensure records of same are kept in accordance with company policies.
* Ensure all activities are carried out in accordance with Treating Customers Fairly principles and the Consumer Protection Code.
* Plan and organise own workload to ensure an efficient service.
* Record and resolve any expressions of customer dissatisfaction in line with company procedures. Refer customer complaints in line with company procedure.
About you
* Leaving Certificate with two honours and at least a B in ordinary level maths.
* QFA qualified or actively working towards qualification (to be completed within 9 months of joining).
* Experience in the Life Assurance industry or Financial Services.
You'll also bring:
* A strong commitment to delivering excellent customer service and going the extra mile to support customers and brokers.
* Excellent communication and interpersonal skills, with the ability to build rapport and handle queries with empathy and professionalism.
* High attention to detail and accuracy when working with data and numbers.
* Confidence using digital tools and systems, with strong PC literacy.
* Strong organisational skills and the ability to manage your own workload effectively.
* A collaborative, team-oriented mindset with a flexible, can-do attitude.
* A proactive approach to learning and professional development.
* A commitment to upholding company values and delivering service excellence.
* The ability to remain calm and focused under pressure and meet deadlines.
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