My client is seeking to appoint an experienced Credit Control Team Lead on a permanent basis.
Candidates will need to have a minimum of 3-5 years' experience in a similar role.
The successful candidate will be managing a team of over seven staff, so strong people management skills are required for this role.
A good working knowledge of Excel is required for this position.
Key Responsibilities:
Supervise and support a team of credit controllers
Allocate accounts & workloads and set clear collection priorities
Conduct regular performance reviews and one-to-one meetings and assist with appraisals
Monitor teams' performance against KPI's
Provide training, guidance, and development support to ensure best practice
Act as escalation point for complex customer disputes
Drive cash collection performance to meet or exceed monthly and quarterly targets
Monitor aged debt and ensure timely escalation of overdue or high-risk accounts
Approve payment plans and settlements where appropriate
Review and approve credit limits, amendments, and account holds
Review age debt reports and drive reduction strategies
Ensure accurate account reconciliations
Monitor dispute resolution and ensure timely closure
Maintain strong controls over customer accounts
Produce and analyse KPI's and report on teams' performance to AR Manager
Identify trends and areas of concern in the ledger
Prepare regular credit control reports including:
Aged debt analysis
Cash collection performance vs targets
Bad debt provisions and write-offs
Key Skills:
Proven experience in a Credit Control / Accounts Receivable role, with team leadership or supervisory responsibility
Strong track record of driving cash collection performance and reducing aged debt
Experience managing KPIs, targets, and team performance metrics
Ability to allocate workloads, set priorities, and manage deadlines in a high-volume environment
Confident handling customer account escalations, disputes, and complex reconciliations
Experience approving payment plans, settlements, credit limits, and account holds
Strong analytical skills, with experience reviewing aged debt, bad debt provisions, and ledger trends
Excellent communication and stakeholder management skills, including collaboration with internal teams
High level of attention to detail, with strong account control and governance standards
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