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Expert network support specialist

Cork
beBeeTechnicalSupportEngineer
Posted: 13 October
Offer description

Job Opportunity

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We are seeking a highly skilled Technical Support Engineer to join our team. As a trusted ally of our global customers, you will be responsible for troubleshooting and resolving issues in a timely fashion.

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You will learn and support our latest technology, provide mentoring to new engineers, and receive performance bonuses.

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Your key responsibilities will include engaging with customers via email or virtual sessions, troubleshooting issues, documenting interactions, partnering with internal stakeholders, and maintaining a positive customer experience.

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To succeed in this role, you will need 5+ years of related experience, a Bachelor's degree, and relevant skills in network virtualization and security platforms.

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This is an exciting opportunity to work with cutting-edge technology and make a real impact on our customers' success.

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Responsibilities:

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• Engage with customers via email or virtual sessions

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• Troubleshoot issues and resolve problems in a timely fashion

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• Document interactions and maintain accurate records

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• Partner with internal stakeholders to deliver excellent customer service

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• Maintain a positive customer experience through effective communication and problem-solving skills

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Requirements:

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• 5+ years of related experience

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• Bachelor's degree

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• Relevant skills in network virtualization and security platforms

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Bonuses: Performance bonuses available upon meeting targets

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This role offers a unique combination of technical challenge, personal growth, and opportunities to make a real difference in the lives of our customers.

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