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Principal Consultant | Morgan McKinley Business Support
We are currently hiring on behalf of our client in Citywest for a Service Team Lead with a strong background in administration. This role is ideal for a candidate with a background in coordination and leadership.
What will I be doing?
* Leading and developing the Customer Care team, providing training and ongoing performance feedback
* Coordinating and planning field technician activities ensuring optimised resource utilisation
* Reviewing, and establishing process improvement plans
* Working closely with other department leads to resolve customer issues
* Preparing reports to monitor team performance and reviewing KPIS
* Providing assistance with case escalations where required
* Promote a positive work environment ensuring safety procedures are followed
What is required of me?
* Previous leadership experience in a scheduling or coordination role
* Proven analytical and data-driven approach
* Excellent Microsoft Office skills; experience with ERP systems like IFS would be advantageous
* Full working authorisation in Ireland
If you are interested in hearing more about this great opportunity, then don’t hesitate to apply today
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Administrative
* Industries
Utilities
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