In partnership with our client we are seeking a highly organised and proactive Assistant Manager to support the Personal and Commercial Insurance Lines Manager in overseeing the operations of a busy general brokerage in Donegal Town. This role is offered on a permanent basis due to ongoing business growth.
This is a full-time, office-based role (Monday to Friday, 9:00 AM – 5:00 PM). The successful candidate will play a key role in ensuring smooth day-to-day operations, supporting the team, and maintaining exceptional service standards.
Key Responsibilities
* Assist the Manager in the daily running of Personal and Commercial Insurance departments.
* Monitor and manage incoming referrals and emails—recording, assigning, and ensuring timely follow-up.
* Allocate work to team members.
* Maintain accurate data and statistics, providing regular reports to management and relevant teams.
* Ensure consistent coverage of phones and front desk to uphold service quality.
* Generate and distribute reports to monitor workload and performance effectively.
* Act as a point of contact for staff, offering guidance and resolving queries.
* Support onboarding and training of new team members, ensuring smooth integration.
* Cover for other managers during periods of absence as required.
* Keep documentation (including booklets and IPIDs) up to date and accurate.
* Prepare and share files for insurer audit requests.
Skills & Attributes
* Experience in Commercial and Household Insurance preferred; Motor Insurance experience also considered.
* Strong organisational and multitasking skills.
* Previous experience in a brokerage environment at team leadership or management level is desirable but not essential.
* Excellent communication and interpersonal abilities.
* High attention to detail and accuracy in record-keeping and reporting.
* Ability to supervise, train, and motivate team members.
* Problem-solving mindset with a proactive approach.
* APA, CIP, Grandfathered in Insurance, or working towards CIP qualification.
* Minimum of 5 years' experience in Insurance.
Job Types: Full-time, Permanent
Application question(s):
* Do you have a minimum of 5 years Insurance experience?
* Have you completed your APA/CIP in insurance?
Work Location: In person