Overview
Assistant Store Manager - Patrick Street, Cork
Permanent, Full Time role (37.5 hours per week)
At Three we’re used to going beyond expectations to better connect our customers. Our Retail teams play a critical part in our enhanced store experience. Join us as an Assistant Store Manager to be part of a team that is forward thinking and focused on delivering an exceptional customer experience.
Responsibilities
* Lead and motivate the team to consistently deliver targets and drive store performance.
* Manage P&Ls and maximise margins; understand KPIs for the store and teams in areas such as sales, stock, audit, and security.
* Support day-to-day store operations and coach high-performing teams to excel.
* Influence and gain commitment from others through sharing knowledge and experiences.
* Champion the best customer experience in store and WOW every guest.
* Assist customers through the discovery, experience, and purchase process; speak to Three’s connected life vision.
* Drive sales and ensure store is fit to trade; maintain updated product knowledge and participate in training.
* Engage with customers to match them to appropriate products and services; cross-sell and upsell as appropriate.
* Lead and support the team in problem solving, customer issues, and ensuring a positive environment.
* Prepare for and support store audits and retail loss prevention policies and processes.
You will be involved in
* Taking ownership of customer issues and resolving them with a patient, professional approach.
* Promoting self-service with a show-and-tell approach and the My3 app.
* Taking responsibility for running the store in the absence of the manager.
* Working in a fast-paced environment across sales floor, stock management, tills, and merchandising.
Requirements / Skills
* Strong experience in retail with a track record of achieving targets.
* Previous experience in a customer-facing/service role.
* Passionate about delivering an outstanding guest experience.
* Ability to work towards targets and motivate a team for continuous improvement.
* Clear communication; ability to explain complex information in everyday language.
* Adherence to policies and procedures; capable of running the store in the manager’s absence.
* Comfortable leading in a changing, fast-paced environment across multiple store functions.
What we offer
* Competitive salary and Commission/Reward structure - earn in excess of €35,000 including OTE
* 25 days annual leave
* Smartphone with a generous employee plan
* Benefits contribution paid monthly towards healthcare
* Employer matching pension up to 5%
* Life Assurance and Salary Protection Plan from day one
* Access to learning and development tools (e.g., LinkedIn Learning)
There’s a lot more to us than meets the eye. You may think you know us, but we’re full of surprises. Intrigued? Join us and Be Phenomenal.
Apply now at: https://www.three.ie/careers
Diversity and Inclusion
At Three, we are committed to diversity and inclusion. As Ireland’s largest mobile telecommunications provider, we provide a better connected life for our diverse customer base, and want our teams to reflect this. We welcome and celebrate all identities and strive to create a culture of belonging where employees can thrive as their authentic selves. If you do not ‘tick every box’ in this job description, you likely have other valuable skills that would make you a great fit for one of our teams. If you feel this role is for you, then please apply!
If you require reasonable adjustments for your interview, please let us know when scheduling your interview, or email aoife.omeara@three.ie
Be Phenomenal with Three.
#J-18808-Ljbffr