Join to apply for the Used Car Sales Manager - Ireland role at Tesla
2 weeks ago Be among the first 25 applicants
Join to apply for the Used Car Sales Manager - Ireland role at Tesla
What To Expect
As the Used Car Manager, Ireland you are a seasoned and charismatic retail leader, responsible for overseeing and driving sales and delivery operations at your location. In this role, you will be responsible for leading the overall management and sales execution, recruitment, training, and development of a dynamic store team. Your team will look to you to set the standard for open communication, active problem solving, and a positive work environment. We expect you to be 100% committed to the success of your team, and actively involve yourself in your team members’ growth and development. You are a hands-on coach with a strong business acumen. You seek constant improvement of performance and have a strong understanding of numbers and KPIs.
Your job comes with a high level of autonomy that enables you to creatively develop your operation which also entails a large responsibility of self-evaluation and constantly seeking excellence.
What You'll Do
Business Performance and Development
1. Ensure that the location Sales targets, KPIs, and Operational priorities are communicated to the team and subsequently met or exceeded, including but not limited to sales opportunity creation, test drive scheduling, used car orders, pre-delivery readiness, and customer satisfaction scores
2. Drive business and maximize sales through excellent customer service, deep product knowledge, and superb product presentation and promotion
3. Lead the planning, implementation and follow up of events at the location / sales networking activities
4. Seek out, review, and analyze performance data to translate numbers and establish the best strategy/ action plans; communicate these regularly to the location staff
5. To build on the used car growth trajectory for the market and to maximise our used car stock
6. Managing listings and representation of the used cars on all platforms, including vehicle photos
Operational Excellence
7. Ensure that processes and best practices are well understood, implemented, and followed at your location
8. Partner with relevant stakeholders to set up and facilitate delivery operations (Service and Operations teams, etc.)
9. Drive continuous improvements to facilitate exceptional team output and customer service including designing innovative solutions to problems at your location
10. Champion efficiency, productivity, quality, and overall excellence in all of your actions and decisions
11. Take responsibility for implementing EHS and safety requirements in your location
12. Manage facilities and closely follow up on dedicated costs and budgets (store supplies, location works, contractors, etc.)
13. Maintain a strong overview of processes and resources
14. Establish close cooperation with all business stakeholders, internally and externally
15. Support the local team in the execution of their activities and other business needs
Customer Experience
16. Guide and coach employees towards providing a best in class customer experience at all times
17. Ensure that the location / locations are always presentable and that Tesla’s customer-facing standards are consistently met (Tesla uniform/ dress code, floor presence, proactive management of inbound activities)
18. Demand flawless execution of all customer-facing events
19. Provide support to the team in dealing with difficult customers conversations, ensuring that customer needs are understood and met
20. Continuously follow up and analyze CSAT scores, and proactively take appropriate actions to improve it
People Management
21. Interview and cooperate on recruitment activities with your recruitment partners in order to build a team of top talent and mentor the next generation of Tesla leaders
22. Provide regular coaching, training, and feedback to your team members and maintain deep knowledge of your team’s strengths and opportunities
23. Be responsible for leading change and inspiring your team every day(lead by example)
24. Create and drive a structured and inclusive culture in your team
25. In collaboration with your HR partner, assess your team’s performance and deal with underperformance and disciplinary issues quickly and efficiently
26. Listen to your team – remove blockers and partner with your local teams to ensure you have the resources and tools necessary for your location’s success.
What You'll Bring
27. Significant manager experience in retail sales and operations with proven track record of meeting and exceeding targets and goals
28. Strong experience in coaching and managing performance on a team and individual level
29. In-depth knowledge of sales processes and ability to translate this in a manner that motivates your team to exceed targets
30. Beyond taking ownership, be accountable for your own actions and responsibilities, you can create a culture where your team does the same
31. Great understanding and experience in creating extraordinary customer journeys
32. Entrepreneurial and analytical mindset with great understanding of the local market.
33. Ability to develop collaborative relationships and act as a well-respected, trusted partner and leader that others want to work with
34. Confident in learning and adapting to multiple technologies.
35. Passionate about the mission of Tesla
36. Excellent communication skills in English and local language
37. Valid driver's license
, Tesla
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Sales and Business Development
* Industries
Motor Vehicle Manufacturing, Renewable Energy Semiconductor Manufacturing, and Utilities
Referrals increase your chances of interviewing at Tesla by 2x
Get notified about new Used Car Sales Manager jobs in Dublin, County Dublin, Ireland.
Dublin, County Dublin, Ireland 5 days ago
Dublin, County Dublin, Ireland 6 days ago
Dublin, County Dublin, Ireland €55,000.00-€60,000.00 3 weeks ago
Area Sales Manager - Electrical Manufacturer
Dublin, County Dublin, Ireland 1 week ago
Dublin, County Dublin, Ireland 1 month ago
Dublin, County Dublin, Ireland 3 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr