POSITION SUMMARY:In this position, you will:a) Develop content social calendars and manage social media content and communications.b) Review and report on the performance of social content.c) Develop tactical initiatives and ideas to ensure brand and supplier success via availablesocial channels.The role requires excellent attention to detail, creativity, time management, communication skills andthe ability to make decisions under pressure.KEY DUTIES & RESPONSIBILITIES: Develops monthly calendars for social activity across owned campaigns (catalogue, brandcampaigns, supplier-funded and booked activity and ad-hoc initiatives). Contributes information, ideas, and research to help develop social strategies.Applies a sound understanding of CWH EDLP, Promotional pricing and retail excellence.Develops content to suit products, brands and our diverse audience base.Applies a sound understanding of our customers and applies customer-service skills whenhandling feedback and customer complaints. Understands and analyses local business competition.Ensure supplier satisfaction and apply a customer-first mindset when handling supplierfeedback or complaints. Filming and editing social material.Ensuring price points are true and accurate in line with marketing calendar/s.Prioritise content in line with commercial and supplier objectives.Prepare engaging and relevant content to promote product scope on a range of advertisingmediums. Effectively contribute to the selection and procurement of featured products.Contribute to strategic planning and execution of long term social and communicationinitiatives. Obtains and analyses performance during and post social campaigns to drive improvementsand efficiencies. Assist in fostering positive and collaborative relationships with internal and externalstakeholders. Engages in superior customer service by making product knowledge readily available to storeteams through various resources across various channels. Organizing and scheduling of appointments and meetings.Invoicing for social activity.Perform other general administrative tasks as directed.QUALIFICATIONS, EXPERIENCE AND SKILLS:A minimum of 3 years' experience in Retail PharmacyAdvanced use of social media platforms and content editing suites.Advanced MS Office skills in Excel, Word, Power Point, OutlookAbility to input and interpret dataExcellent written and verbal communicationAbility to apply new creative thinking whilst also adopting applicable social trends.Highly organised and with an attention to detail and the ability to prioritise and multitaskGood lateral thinker. With sound problem solving ability, analytical and numeracy skillsPunctual and reliableStrong sense of urgency and ability to prioritise to deliver company and supplier objectivesCo-operates and works well with others in the pursuit of team goalsAble to establish & maintain relationships with people at all levelsAbility to adapt to a changing environmen