We are seeking a motivated Photography Studio Office Manager to oversee the day-to-day operations of our studio.
This role includes managing the studio schedule, and ensures that the day to day operations and studio performance is managed to a very high standard.
The ideal candidate should be highly organised, have excellent people skills, passion for success, a keen eye for detail, be proficient in Microsoft Office and a willingness to learn new skills.
Responsibilities
· Overseeing daily operations of the office and studio, ensuring smooth workflow and client satisfaction
· Daily management of online booking systems and calendars
· Daily and weekly analysis of sales, reporting to senior management
* Coordinate with clients to understand their requirements and ensure their satisfaction
* Monitor photography trends and suggest creative ideas to enhance studio offerings
* Ensure compliance with health and safety regulations
* Handle any escalated customer service issues or complaints
· Working on customer enquiries, responding to phone and email communication
· Facilitating studio consultations, sales and order appointments
· Managing and supporting onsite and offsite projects such as studio-based photoshoots, Wedding Photography, Commercial/Corporate photoshoots
· Processing client invoices, coordinating payments to suppliers for services and goods and internal payroll payments
· Preparing the source documentation and supporting materials for monthly financial audited reporting
· Organising, maintaining and ensuring secure backup of filing systems and client records
· Organising meetings, events and travel arrangements, as required
· Designing the layout of client wedding/family albums, reviewing and updating layouts following customer feedback and assembling final albums
· Managing post-production of images from studio and off-site photoshoots
· Compiling and creating online viewing galleries for private and commercial clients.
· Managing & updating PhotosbyJen website and ByJennyMcCarthy online store
· Working on best practices for office progression, maintaining systems and ensuring all business practices are of a high standard
· Cost analysis for reporting monthly
· Maintaining strong supplier relations
· Maintaining strong customer focus to build business into the future
* Maintain the studio's inventory, including ordering new supplies as needed
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o Tracking inventory levels and coordinating with suppliers to ensure smooth operations
o Managing order fulfilment, and personalisation of products as required
o Responding to customer enquiries, and processing returns or exchanges promptly to maintain high customer satisfaction
o Setting and adjusting product pricing, creating and managing discount codes, and running promotions to boost sales and drive conversions
o Updating product descriptions, images, and other content on the Shopify store to ensure accuracy and optimisation for search engines
* Manage client relations, respond to client enquiries, and handle any client complaints
* Studio's finances, including billing clients, and tracking expenses
* Ensure the studio adheres to all relevant health and safety regulations
* Continually evaluate and improve studio operations and procedures
Qualifications
* Proven experience as a Photography Studio Manager or similar role
* Excellent organisational and leadership skills
* Proficiency in Microsoft Office (Word, Excel etc.)
* Experience in Photoshop is a bonus
* Experience in Shopify or other E-commerce platform
* Outstanding communication ability
* Problem-solving aptitude
* Ability to manage a team and handle multiple tasks
Job Type: Full-time
Pay: €30,000.00-€34,000.00 per year
Work Location: In person