Experienced Parts Advisor – Kia North Dublin
Experienced Parts Advisor – Joe Duffy Kia-Dublin North, Exit 5, M50
Joe Duffy Group is Ireland's leading motor retailer across 24 locations, 20 Franchises representing 13 brands, with a team of 600 employees and an enviable franchise portfolio of world-leading brands.
Due to on-going growth, we are looking for an Experienced Parts Advisor to join our Kia North Dublin business:
Responsibilities
Act as the focal and experienced point of contact for Kia customers requiring parts for their vehicles.
Manage the flow of information between the workshop, the rest of the Dealership and the customer, delivering excellent customer service at all times.
Handle all parts telephone and walk-in enquiries on behalf of the dealership.
Qualify parts needs and requests.
Establish understanding and agreement with the customer of the parts required.
Manage any necessary liaison with the department manager regarding customer dissatisfaction and follow up in line with dealership procedures.
Understand and adhere to manufacturer brand service requirements.
Maintain safe working practices and abide by the working rules and standards of the dealership.
Maintain product knowledge on the full Kia range.
Maintain relevant systems ensuring accuracy at all times.
You will have a proven track record in motor retail parts and, if your priority is excellent customer service, you would like to work for Ireland's leading motor retail group.
Benefits
Employment Assistance Programme
Industry-leading training and progression plans
Bike to Work Scheme
20 days of Annual Leave
Life cover
Active Social Club
Pension
#J-*****-Ljbffr