Talbot Hotel Cork, part of the Talbot Collection is currently recruiting for an experienced and reliable Duty Manager to join our exceptional team.
If you like multi-tasking, like to have exposure to all aspects of the hotel, are passionate about customer service and wish to progress in a growing and dynamic company, then this is a great opportunity for you.
Main Duties:
* Assist the General Manager and Deputy Manager in ensuring the effective & efficient operation of the hotel in all departments to include all food & beverage outlets, reception, accommodation and kitchen.
* Ensure an efficient food & beverage service in the bar and restaurant at all times, particularly during peak times.
* Ensure that our guests receive 'excellent friendly service' by all our team members, every time.
* Manage and respond to customer queries in a proactive and timely manner.
* Ensure any guest complaints are managed effectively and in a timely manner, endeavouring to turn the guests experience into a positive experience at every opportunity.
* Carry out all security and departmental checklists.
* Prioritise the security and health and safety of our team and guests whilst on duty.
* Assist in any department as needs be.
* Carry out any adhoc duties as assigned by Management.
The Successful Candidate must:
* Have 2 years' experience as a Duty Manager in a 4* hotel and at least 3 years' food and beverage experience in a 4* hotel.
* A third level qualification in hotel management or similar would be a distinct advantage.
* Be passionate and motivated by guest satisfaction.
* Be a team player and have exceptional communication and interpersonal skills.
* Be flexible and available to work various shifts including weekends and evenings.
* Must be proficient in the English language, both spoken and written.
What do we offer?
* Free parking
* Complimentary Leisure Club Membership
* Staff Meals
* Contributory company pension scheme. (12 months service requirement)
* Company Life Insurance Scheme
* Employee Assistance Programme
* Talbot Collection Friends and Family Rates
* Training and Development Opportunities - we invest in our people
* Being part of a progressive & growing company
*** Talbot Hotel Cork is an equal opportunities employer ***