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Trump International Doonbeg is a coastal haven, hidden on a sheltered corner of the Wild Atlantic Way where world-class golf meets an intimate Spa, amazing food and access to the best activities, culture, heritage and one of the most picturesque settings Ireland has to offer for conferences, meeting, incentives and special events.
Recognised among the best championship Links Courses in the world and named best Golf Resort in Ireland by the Irish Golf Tour Operators Association. At the heart of the resort is the Irish Country house hotel with one of Ireland's best Hotel Restaurants, the Ocean View Restaurant. And Ocean is a recurring theme, ever present with stunning views of the rolling waves and the rugged landscape stretching as far as the eye can see to the Cliffs of Moher.
Certified as a GREAT PLACE TO WORK, Trump International Doonbeg is home to a proud and motivated workforce of over 300 staff during high season, offering a world class 5 Star Hotel workplace, with the beauty and balance of west Clare living.
Job Title: Food & Beverage Server
Department: Food & Beverage
Type of Contract: Seasonal - Fixed
Main Purpose of Job: To provide a friendly and efficient service within the dining and any other food service areas, dispensing both food and beverage orders accurately, with courtesy to the standard required according to legislation and the internal standards set out by Trump International Doonbeg.
Liaises with: Culinary Department, Stewarding, Front Desk, Managers on Duty
Responsible To: Restaurant Manager
MAIN DUTIES
1. Arrives to work on time, appropriately groomed and in the correct uniform.
2. Prepares tables to the appropriate standard with linen, silverware, glasses, flatware, and refills condiments.
3. Maintains familiarity with all menu items, specials, and restaurant information.
4. Meets with Manager, Serving staff, and Chef regularly to learn about menu changes, specials, upcoming reservations, special events, and guests with special needs.
5. Assists host or hostess by answering phones, taking reservations, greeting, seating, and thanking guests.
6. Welcomes and escorts guests to their tables upon arrival.
7. Introduces guests to the menu, announces specials, and responds to questions regarding menu items, ingredients, and allergens.
8. Describes and recommends wines, responds to questions.
9. Explains how menu items are prepared, ingredients, and cooking methods.
10. Takes guest orders and conveys them accurately to culinary staff via POS system.
11. Brings wine to the table, opens, and pours for guests.
12. Collects and verifies food orders, serves to guests.
13. Ensures guest satisfaction and processes additional orders as needed.
14. Adheres to the five-star service standard.
15. Provides information about the property and local area, including directions.
16. Removes used dishes, glasses, and flatware from tables.
17. Prepares and delivers checks, processes payments.
18. Performs cleaning duties: sweeping, mopping, vacuuming, tidying, dusting, polishing.
19. Addresses customer concerns professionally and notifies management.
20. Ensures no underage alcohol service and compliance with tobacco regulations.
21. Responds promptly to guest requests.
22. Sets up for the next shift.
23. Works varying schedules, including day, evening, or weekends, as required by the business.
24. Participates in training programs as required.
OTHER DUTIES
The above is not exhaustive; you may be asked to perform other duties as directed by management.
QUALIFYING CRITERIA
* Previous food and beverage experience is an advantage.
* Knowledge of five-star hospitality preferred.
* Good organizational and problem-solving skills.
* Excellent communication and interpersonal skills.
* Customer-focused attitude.
* Ability to operate at a high standard.
* Positive, can-do attitude.
* Flexible working hours.
* Ability to remain calm under pressure.
* Must be over 18 for alcohol service.
* Additional languages are a plus.
BENEFITS
* Stocked canteen for meals and snacks.
* Staff discounts at hotel, spa, and golf course.
* Discounted rates at other properties in the US and UK.
* Free parking.
* Staff appreciation initiatives.
* Opportunities for development and education.
* Sick benefits scheme.
* Personal lockers available.
* Golf opportunities and reduced rates for guests.
* Use of fitness center out of season.
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