Musgrave is one of the Europe’s most successful family-owned businesses with a 140-year heritage in food and brand innovation, supporting communities across the island of Ireland and Spain.
Every day we feed one in three people in Ireland through 18market leading food and beverage brands that include SuperValu, Centra, Frank and Honest and Musgrave Market Place.
We support thousands of retail and foodservice family businesses who live and work in the heart of the communities they serve.
We are committed to becoming the most trusted and sustainable business in Ireland and we are making changes across the company to make sure that happens. We want to make a positive impact on the world and we will support our suppliers and customers to make a difference too.
This role is with Italicatessen, part of Musgrave Group. At Italicatessen, we select, import, and distribute top quality Italian food and wine across Ireland. We carefully select our suppliers and products based on a criterion of excellence.
Our mission is to import Italian made products with exceptional price to quality ratios, that sell very well in Italy (as opposed to products made solely for export and thus of very low value). Within each product category, we offer several ranges of different quality levels. In this way, you can choose how to better meet your customers' expectations. In addition to focusing on products of high quality and value, we also provide an outstanding service level; with no minimum order and free next-day or even same-day delivery turnaround.
Customer Service Office Assistant
Location: Newtownmountkennedy, Co Wicklow.
Hours: Full-time, with flexibility required (evening availability essential, up to 8pm and some weekend work to include Saturdays and Sundays on a rotational basis).
Position Summary
We are seeking a proactive and detail-oriented Customer Service Office Assistant to join our growing team. This role supports a small but dynamic department in a fast-paced environment. You'll be responsible for processing customer orders, handling queries, managing customer claims, and supporting the development of procedures to improve efficiency as the business continues to grow.
Key Responsibilities
* Accurately process daily customer orders, including out-of-stocks, substitutions, and returns using NAV.
* Manage incoming customer queries via phone and email, ensuring prompt and professional responses.
* Clearly communicate product information, promotions, and updates to customers.
* Liaise with the sales team and customers regarding order processing and delivery timelines.
* Investigate customer claims in coordination with the warehouse and transport teams.
* Issue credit notes promptly and ensure timely resolution and closure.
* Review customer claim trends weekly with the Supply Chain Manager and relevant departments to drive service improvements and reduce errors.
* Contribute to the standardisation and development of customer service workflows and processes.
* Provide support on ad hoc projects aimed at enhancing departmental efficiency.
What We’re Looking For
* Excellent verbal and written communication skills with a professional phone manner.
* Previous experience in a customer-facing or reception role (desirable).
* Strong time-management skills and ability to multitask effectively.
* Self-starter who thrives in a small team environment.
* Positive, solutions-focused approach to daily challenges.
* Confidence in prioritising tasks and working independently.
* Willingness to learn about other business functions and collaborate with colleagues.
* Proficient in Microsoft Excel and Word.
* Comfortable with flexible working hours – Essential requirement.
* Experience in a fast-paced customer service office environment.
* Familiarity with NAV or other Warehouse Management Systems (WMS) is a plus.
* Italian language skills are a bonus but not required.
Why Join Us?
This is an exciting opportunity to be part of a growing business where your input will directly contribute to service improvements. You’ll work closely with a supportive team in an environment that values initiative, collaboration, and professional growth.
Musgrave is an equal opportunities employer.We encourage applications from diverse candidates. If we can make any accommodations to enable you to be the best version of yourself during the interview, please let us know.
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