Overview
Dublin
9 months
one of our large financial clients is looking for an experienced Client Service consultant within the ETF - Team.
The ETF Servicing team is responsible for ensuring the delivery and high quality of services to our ETF clients. The clients serviced by the team are providers of a range of Exchange Traded Products (ETP’s) in Europe – covering synthetic, physical and crypto ETPs.
This role will provide an opportunity for the successful candidate to develop both knowledge and experience of a dynamic and varied environment.
Responsibilities
* Ensuring the delivery of a superior service to our clients by ensuring all tasks are completed to a high standard
* Compilation of daily/weekly/monthly reporting to the client and related parties
* Monitoring of the daily ETF operational deliverables and liaising with parties in relation to any exceptions
* Act as escalation point of contact for a number of the Authorised Participants (AP’s) by overseeing their requirements and responding to their ad-hoc queries in a timely, positive and proactive manner
* Developing a strong relationship with parties to the ETP models such as the Investment Manager, and Authorised Participants including responding to their queries in a timely, positive and proactive manner
* Identifying and assisting with addressing service issues as and when they arise
* Interacting with various internal operational areas to improve processes, research ongoing problems and oversee resolutions and efficiencies
* Maintenance of a high control environment through the completion of the daily task list within the team
Skills / Experience
* Previous experience in servicing ETF’s and a thorough understanding of the funds administration industry
* A strong team player who is committed to delivering a quality service to the client
* Ability to prioritise workload and use initiative to ensure queries are successfully resolved
* Work accurately within tight deadlines
* Strong communication, organisational and report writing skills
* Proven ability to learn new systems and procedures quickly
* Knowledge of industry operations and systems
* Strong PC Skills – thorough knowledge of MS Word, Excel and PowerPoint
* Analytical and problem solving skills
Seniority level
* Mid-Senior level
Employment type
* Contract
Job function
* Finance, Customer Service, and Other
* Industries: Financial Services and Banking
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