IT Operations Specialist
You will play a crucial role in maintaining our technology infrastructure's operational efficiency. This position requires someone who is proactive, dependable, and can balance daily IT tasks with strategic projects.
Key Responsibilities:
* Provide first and second-line technical support to employees across the organization, ensuring seamless communication and timely resolution of issues.
* Troubleshoot and resolve hardware, software, and minor networking problems efficiently.
* Manage and prioritize IT support tickets, guaranteeing timely and effective resolution.
* Collaborate with the IT team to maintain and enhance IT infrastructure, driving continuous improvement.
* Assume responsibility for IT projects, planning, executing, and completing them on time and successfully.