My client is looking for an IT Support / Systems Administrator professional with 4+ years of experience in a Helpdesk support role.
This is a permanent position based in Kildare.
Responsibilities: Provide Technical Support: Assist users via face-to-face, phone, remote access, and ITSM systems; handle 1st and 2nd line support and deliver IT orientation for new users.
Device Management: Build, configure, deploy, and maintain desktops, laptops, tablets, and RF handhelds; perform hardware replacements and software troubleshooting.
User & System Administration: Manage onboarding/offboarding via Active Directory and Exchange Online; oversee backups (Druva) and endpoint protection (Windows Defender).
Network & Infrastructure Support: Assist with tasks such as patch updates, VLAN changes, DHCP reservations, and maintaining physical network infrastructure.
Asset & Project Management: Track hardware/software assets using asset tools and contribute to IT projects, including after-hours and weekend work when required.
Why this role?
Diverse Technical Experience - Gain hands-on exposure to a wide range of IT support tasks, including user support, system administration, and network maintenance.
Skill Development - Opportunity to work with modern tools like Active Directory, Exchange Online, MobiControl, and ITSM systems, enhancing both hardware and software troubleshooting skills.
Project Involvement - Contribute to meaningful IT projects and infrastructure improvements, offering growth in a dynamic, team-oriented environment.
Skills and experience: Minimum of 3 years' experience in an IT helpdesk or tech support role.
4+ years of hands-on experience with Microsoft operating systems, Windows technologies etc Hands on knowledge of virtualization platforms such as VMware and HyperV.
Proficiency with Apple iOS devices and systems.
Strong understanding of Microsoft 365 and Active Directory services.
Foundational experience with Microsoft Windows Server.
Familiarity with Azure services Manufacturing environment experience is desirable.
Willingness to attend job-related training to enhance relevant technical skills.
Skills: Managing incident management configure computers fault findings