As a Senior Business Process Consultant at Optum, you will play a critical role in shaping the future of healthcare by driving process improvements and innovation. Our team is passionate about delivering care, aided by technology, to help millions of people live healthier lives.
About the Role
In healthcare, evolution doesn't just happen – it takes innovation, imagination, and a passion for solving problems in new and better ways. At Optum, we're committed to advancing health equity on a global scale by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best.
We're expanding our team in Ireland and creating excellent opportunities for those who want greater purpose and more impact in their work. You'll be part of a culture guided by diversity and inclusion, where talented peers, comprehensive benefits, and career development opportunities come together to drive success.
Primary Responsibilities
1. Analyzing Business Processes:
o Evaluate current business processes to identify inefficiencies and areas for improvement
o Use data analytics to understand process performance and pinpoint bottlenecks
2. Data Collection and Analysis:
o Collect highly complex data from various sources and business departments to organize it for data analysis
o Use statistical tools to interpret data sets, identifying trends and patterns that can inform business decisions
3. Providing Insights and Recommendations:
o Present data-driven insights to stakeholders using data visualization techniques
o Propose solutions and strategies to address business challenges based on data analysis
4. Designing and Implementing Improvements:
o Develop and implement new processes or enhance existing ones to boost efficiency and productivity
o Create detailed project plans for process changes and oversee their execution
5. Change Management - Monitoring and Adjusting Processes:
o Ensure smooth transition and adoption of new processes within the organization
o Continuously monitor the effectiveness of new processes and make necessary adjustments
o Conduct cost-benefit analyses to support the implementation of new processes
6. Stakeholder Communication:
o Communicate with stakeholders to gather input and secure buy-in for process changes
o Prepare reports for executive leadership that effectively communicate trends, patterns, and predictions using relevant data in business reviews
Requirements
* Proven previous experience as a Business Process Consultant or similar role within a large matrix environment.
* Experience in gathering and analyzing data, and effectively presenting data to senior stakeholders, with the ability to distill complex data into actionable insights.
* Significant operations metric analytics and reporting experience.
* Proficiency with MS Project, Excel, Visio, PowerPoint, and SharePoint.
* Excellent time management skills with ability to prioritize and balance multiple priorities and projects.
* Excellent stakeholder management skills and a demonstrated ability to communicate ideas clearly and concisely to leadership.
* Strong communication skill sets, with the ability to support and present information in a variety of different formats to all levels of stakeholders.
* Previous experience working within a large multinational matrixed environment.
Skills Required
* Strong analytical and problem-solving skills.
* Proficiency in data visualization tools.
* Excellent communication and presentation skills.
* Knowledge of business process improvement methodologies.
* Organizational Skills.
* Previous hands-on experience in SQL.
Preferred Qualifications
* Healthcare experience.
* Experience working across multiple geographies.
* Experience and understanding of US healthcare system, billing of medical claims, and associated data environments.
* Report designing and development in Tableau.