Job Title
Part-Time Maintenance Technician
Property
Oriel House Hotel
Responsible To
General Manager / Deputy General Manager
Overall Job Purpose
Plan, direct and oversee a cost effective and preventative maintenance plan for external and internal facilities, and ensure a safe working environment for all employees. To maintain a high standard of repair throughout the building at all times.
Role Specific Duties
* To arrive for work on time dressed in full clean uniform, name badge, well-groomed and presenting a professional appearance to our guests
* Adhere to company's Clocking Policy and check handover book for any special duties to be carried out on your shift.
* To manage maintenance schedules and budgets.
* Deliver planned and property maintenance.
* To liaise with the General Manager to prioritise daily maintenance work to be completed.
* Responsible for ensuring all certificates of compliance are maintained and up to date in accordance with relevant legislation.
* Responsible for all external maintenance to include and manage the upkeep of carpark, hotel and surrounding areas.
* To deal with internal and external queries in a professional and friendly manner.
* Record daily maintenance activities.
* Run an efficient repairs reporting system.
* Respond quickly to emergencies.
* Run a preventive maintenance program that will minimize service in the long run.
* Ensure a high standard of service and attention to detail within the hotel.
Health & Safety
* Ensure high standards of health and safety are always maintained.
* Ensure the storage areas are kept in a clean, tidy and safe condition.
* Ensure any faults or problems with equipment are reported to Management.
* Take a proactive involvement in Health and Safety, reporting and acting on incidents, accidents or damage in the Hotel; proactively bring suggestions or ideas to management's attention.
* Complete Staff and Guest Incident Reports.
* Work in a way that minimizes risks to the health and safety and security of self and others.
Personal Development
* Ensure personal mandatory training is up to date.
* With the help of management, review own work against the requirements for the role and identify any development areas.
* Be present and punctual for all in‑house/external training programs as requested.
Additional Duties
* Deliver exceptional friendly service at all times to every guest, in line with the Talbot Collection 'Empower Your Excellence' customer service program.
* Be professional, respectful, polite, friendly, and unfailingly helpful in all dealings with guests and colleagues alike, recognizing you are an ambassador of the Talbot Collection at all times.
* Act with honesty and integrity at all times.
* Establish and maintain a respectful and good working relationship with colleagues and management.
* Work as part of the broader team, assisting and supporting colleagues and management when necessary, acknowledging that each department is interdependent on the other and the importance of teamwork.
* Support the company's commitment to excellence and quality by complying with company SOPs and service standards.
* Have total product knowledge of all the property's services and facilities, and total awareness of the product offering of the Talbot Collection as a whole.
* Read and adhere to company policies and procedures as outlined in the staff handbook.
* Be present and punctual for all in‑house/external training programs as requested.
* Adhere to all fire, safety and hygiene regulations and comply with the Safety, Health and Welfare at Work Act 2005.
* Take a proactive involvement in Health and Safety, reporting and acting on incidents, accidents or damage in the Hotel; proactively bring suggestions or ideas to management's attention.
* Be proactive in maintaining energy efficiency in the property particularly in terms of electricity, water and waste; proactively bring suggestions or ideas to management's attention.
* Comply with all policies, procedures and memos of the Collection.
* Any other sundry task not mentioned but within scope of the job.
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