Service Advisor Full Time Location: North Dublin (On-site) Company: Dublin Tunnel Commercials Hours: Monday to Friday, 8:00 AM 4:30 PM Salary: Dependent on Experience Overtime: Optional overtime available About Us Dublin Tunnel Commercials is a well-established commercial vehicle service provider based in North Dublin. We pride ourselves on delivering efficient, high-quality service to our clients and maintaining strong, long-term customer relationships. The Role We are currently seeking a Service Advisor with motor trade experience to join our team. This is a customer-facing role involving the full-service cycle, from booking through to invoicing. Key Responsibilities Manage customer bookings, enquiries, and service scheduling Be the main point of contact for customers during the service process Communicate updates on progress, costs, and completion timelines Ensure accurate job cards and technician notes Process invoicing and service documentation Oversee the daily workflow and job progression Requirements Previous motor trade experience is essential Experience using workshop management software Knowledge of Forwear or Forfleets is a distinct advantage Experience with RFM Blue Crystal is beneficial but not required Experience with HGVs is advantageous Excellent communication and customer service skills Strong organisational skills and attention to detail Ability to perform well in a fast-paced environment What We Offer Full-time, permanent role Competitive salary (DOE) Monday to Friday hours: 8:00 AM 4:30 PM Optional overtime Supportive and professional working environment Long-term career opportunity in a growing business