We are currently accepting applications for a results-oriented and guest experience-minded Duty Manager at The Lodge at Ashford Castle.
Key responsibilities of the Duty Manager will include:
1. To monitor daily operations in the hotel liaising with all relevant Head of Departments to ensure that all departments are staffed effectively and are organised to meet daily business needs.
2. To be fully aware of what is happening in the hotel at all times, hosting daily function sheet meetings, and planning appropriately to ensure that all guests & visitors onsite receive the highest standards of service and personal attention.
3. To manage standards and service levels in all areas of the operation, ensuring that product & service quality meets the required standard, and corrective action is taken as appropriate.
4. To liaise with guests – having a visual presence during peak times such as breakfast service, check out, check in, lunch time, group arrivals, dinner service, etc.
5. To be actively involved in all aspects of daily operations in a ‘hands-on’ and supportive capacity.
6. To ensure that Senior Management are informed of any relevant issues, complaints or problems that may arise and that appropriate action is taken to resolve these.
7. To be aware of the Health & Safety and Security Procedures in the hotel and ensure that these are adhered to.
8. Leading by example in providing the guest, at all times, with the highest levels of guest care and personal attention, where possible anticipating the guests' needs and initiating actions to exceed expectations.
The ideal candidate for the Duty Manager position should:
1. Have previous experience in a similar role within the 4 or 5 star hospitality environment.
2. Demonstrate strong communication skills.
3. Have strong attention to detail.
4. Have strong leadership & people management skills.
5. Have the ability to handle busy situations and manage workload effectively.
6. Have a friendly & outgoing personality.
7. Be enthusiastic & flexible (need to work 5 days over a 7-day period, inclusive of some weekends).
8. Be legally eligible to work in Ireland.
Some of the benefits available to the team:
1. Professional, award-winning training and development opportunities to give you a career path.
2. Discounted accommodation rates with Red Carnation Hotel Collection & The Travel Corporation globally.
3. Annual Staff Appreciation Party and other Employee Recognition Events.
4. Discounted rates with many local businesses and third-party service providers (including Estate Activities).
5. Heavily subsidised accommodation (subject to availability).
6. Free meals on duty.
7. Complimentary dry cleaning of business attire.
The Lodge at Ashford Castle is sitting within the magnificent 350-acre estate of Ashford Castle, overlooking magical Lough Corrib. Originally built in 1865, The Lodge offers country house charm, fine dining in Wilde’s Restaurant and an exceptional range of estate activities. One of Ireland’s finest wedding destinations, pairing warm Irish hospitality with a modern appeal.
We are an equal opportunities employer. The successful candidate must also be legally eligible to work in Ireland.
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