Location: Dublin, Ireland preferred (open to EU-based candidates)Type: Full-timeAbout SkillsTrustSkillsTrust is an early-stage, venture-backed startup helping companies prepare for incoming pay transparency legislation across Europe. We support organisations to understand, analyse, and fix pay gaps. We do this through a combination of software and expert guidance to ensure success.Our platform enables:Job categorisationPay gap analyticsJustification and documentation workflowsWe're at an exciting stage of growth, working with major employers across telecoms, law, media, tech, engineering, hospitality, and more - with strong momentum and a clear path to scale.The OpportunityWe're hiring a Head of Pay Transparency Customer Success to take full ownership of how customers are onboarded, supported, and set up for long-term success.This is a senior, hands-on leadership role for someone who loves building functions, running complex delivery, and is genuinely passionate about pay transparency.You'll lead a structured onboarding programme, manage a small team of specialists, and help SkillsTrust evolve how we blend expert services with scalable software-led implementation.What You'll DoOwn Customer Onboarding and SuccessLead end-to-end onboarding, from kick-off through value realisationEnsure customers achieve meaningful outcomes quickly and confidentlyMaintain high standards of delivery, clarity, and trust throughoutLead a Specialist Delivery TeamYou'll coordinate a cross-functional team including:Rewards specialistsProject ManagerAnalystGuide Customers Through Complex Pay Transparency WorkYou'll act as a trusted partner on topics such as:Data preparation, validation, and cleaningJob categorisation and calibrationPay gap analysis and interpretationDirective requirements and compliance strategyBuild Repeatable Systems and Scale What WorksStandardise onboarding best practicesReduce manual services over time through smarter workflowsCollaborate closely with Product and Leadership to improve self-serve and in-product guidanceServe as the voice of the customer internallyWho You AreYou bring deep, first-hand experience in pay transparency, job evaluation, pay equity analysis. You might come from Rewards consulting, an in-house Rewards / Compensation function, compensation or pay equity software.You are:Highly analytical and comfortable working with compensation and equity dataFluent in the EU Pay Transparency Directive including its ambiguities.Knowledgable about job evaluation methodologies and their merits and drawbacks.Comfortable running complex, multi-stakeholder projectsConfident advising senior stakeholders (e.g., walking a Chief People Officer through job architecture in the software)Able to think strategically while also diving into the weeds when neededKnown for making complex topics simple, accessible, and actionableA high-standards leader who delivers excellent work through othersEnergised by turning bespoke delivery into repeatable systemsSomeone who sees transparency not as a checkbox, but as a lever for accountability and changeThoughtful and non-judgmental when meeting employers where they are — while helping them move forwardExperience We're Looking For5-7 years in Rewards consulting, in-house Rewards leadership, or a compensation management vendorHands-on experience delivering job architecture and/or pay equity analysis.Experience managing a team delivering work across multiple customersStrong project management and stakeholder communication skillsComfort with data, analysis, and technical conceptsExperience building processes and teams from scratchBonus points for:Early-stage or scale-up SaaS experience - especially in HRTech, compensation management.Why Join SkillsTrustBuild a critical customer function from the ground upWork directly with the CEO and influence company directionHelp shape how pay transparency compliance scales across EuropeReal ownership, real impact, real customersRemote-friendly, with in-person collaboration in Dublin, IrelandWhat We OfferFull-time, permanent contractSalary: €90K+ (depending on experience)Meaningful equityWeWork accessA mission-driven team tackling one of Europe's most important workplace shifts