(Senior) Technical Account Manager - SaaS / Cloud Operations
Your role in our team
Körber Pharma Software, an industry leading software provider in the pharmaceutical and biotech sector, is seeking a(Senior) Technical Account Managerto join our Technology Operations (TechOps) organization. In this role, you serve as the key technical liaison for our customers, ensuring smooth deployments, upgrades and ongoing SaaS operations. You will align customer needs with Körber’s technical capabilities, coordinate cross-functional teams and contribute to delivering resilient, compliant and customer centric cloud services.
This role is based in Ireland and may require occasional travel to customer locations throughout Europe.
You will collaborate with Sales and Project teams to support customer onboarding, deployments and upgrade planning
You will coordinate technical capabilities, standard SaaS processes and resource scheduling across stakeholders
You will maintain version histories for our cloud customers and ensure n-1 release compliance
You will track operational activities, installations and service efforts, providing transparency to internal and external stakeholders
You will ensure structured knowledge management and clear documentation across the TechOps team
You will oversee KPIs, analyze process efficiency and drive continuous improvement
You will act as the key contact for customers, project teams and internal Cloud Operations, Deployment and SaaS Engineering groups
You will support issue resolution, drive proactive risk management and enable smooth cross‑functional collaboration
You will contribute to the planning and coordination of SaaS upgrades, releases and operational roadmaps
You will collaborate with the technical organisations to ensure the highest availability of our SaaS production environments.
Your profile
A Bachelor’s degree in Computer Science, Information Technology or a related field
10–12 years of experience in a similar technical customer facing or project oriented role
Strong understanding of SaaS, APIs, containerization and cloud platforms (AWS preferred, Azure is a plus)
Expert level hands‑on IT knowledge (Linux, TCP/IP, VPN, Routing, Firewalls)
Experience working with Jira and ServiceNow
Background in regulated environments and/or production environments preferred (e.g., GMP)
Knowledge of MES or PAS‑X is a plus
Excellent communication skills, confidence in customer facing interactions and strong analytical thinking
Ability to quickly understand complex technology stacks and translate operational needs into actionable steps
Critical thinking and an operational mindset are a must
Structured, proactive way of working with strong problem solving skills
Resilient team player with a collaborative mindset and high ownership mentality
Fluency in English; additional languages (e.g. German, French) are a plus
Relevant certifications (AWS/Azure Architect, CCNA) are advantageous
Körber Business Area Pharma is the leading provider of MES software for the pharmaceutical and biotech manufacturing industry. Our first‑class PAS‑X software enables customers to control and document the production of life‑saving therapies, ensuring the best possible outcomes for their business and for patients.
We are looking for talented individuals who want to drive the future of digital manufacturing, automation and cloud technologies with us.
You will work in an exciting and international environment with customers and colleagues from around the world
We offer you individual long‑term development opportunities in challenging, innovative projects where you will quickly take on responsibility
Our modern office is conveniently located at the Dublin GEC – Ireland’s largest global entrepreneurial superhub
You will have access to a pension scheme
You will have access to a comprehensive health insurance plan
We offer flexible working time models including home office
Apply now and join our team!
Ready for your next step? Click on Apply now to get started right away! As long as the position is advertised, you can apply at any time.
We value diversity and therefore welcome all applicants - regardless of gender, nationality, ethnic or social origin, religion/belief, disability, age, sexual orientation and identity, and any other protected status. You can find out more about our culture here Culture at Körber - it's worth taking a look!
If you have any questions or technical problems, please send us an e-mail to jobs@koerber.com. Larissa Franz is the responsible person for this job advertisement. We work with permanent partners and therefore ask recruitment consultants to refrain from contacting us by e-mail or telephone.
Körber is a global technology company for intelligent manufacturing and supply chain solutions. As a reliable innovation partner, Körber turns entrepreneurial thinking into customer success by providing leading technology to fuel what’s next – from end‑to‑end pharma production and advanced supply chain solutions to high‑tech machinery and process equipment. Körber combines deep domain expertise with integrated hardware, software, and digital services, to help customers take the next step. The Business Area Körber AG is part of Körber, a global technology company for intelligent manufacturing and supply chain solutions.
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