PRINCIPAL DUTIES AND RESPONSIBILITIES: -To carry out Duty Management shifts by overseeing the operations of the hotel and ensuring that quality and standards are being met consistently.
-To work as part of the management team and to assist colleagues where necessary.
-To ensure the smooth running of bar food service/restaurant service when you are on duty, this will include morning, lunch, afternoon, and evening.
-To promote a professional and hospitable image to the guest and give full co-operation to any guest requiring assistance with a prompt, caring and helpful attitude.
-To give full co-operation to any colleague requiring assistance in a prompt and helpful manner and to be flexible in assisting around the Hotel in response to business and guest needs.
-To anticipate guest needs, and proactively manage their expectations.
-To ensure prompt resolution of customers issues.
-To work closely with the Sales & Events Co-ordinator who books the meeting rooms, to ensure that the rooms are set up to the specified requirement.
-To maintain regular and efficient communication relating to your shift and to attend all hotel meetings as required.
-To assist with the personnel and training function in the hotel, taking on specific responsibilities in this area.
-To assist in the training and induction of new staff in the bar/restaurant/banqueting departments in conjunction with the Heads of Department.
-To ensure the security of the hotel, stocks, and keys at all times whilst on duty.
-To take on supervisory responsibilities in specific departments as required.
-To assist the Operations Manager in complying with legal obligations in relation to Health & Safety, Fire Safety and to ensure that risk assessments are carried out and reviewed regularly.
-To identify and report maintenance requirements/hazards in the workplace.
-To assume responsibility whilst on duty for any emergency situations in line with set down procedures.
-To undertake any other projects/tasks as set by the General Manager/Operations Manager and attend any training as required.
BURAMB22 INDCAT2 Skills: Front Office F&B Weddings Benefits: See Description