Mission/Purpose of the Job
As a Field Service Technician you are our brand ambassador and our face towards our customers within the Ireland region. Your main responsibility will be to provide best-in-class field service and support at our customer sites, and represent our pioneering brand. You will carry out repairs and maintenance on industrial equipment: acquisition of assignments, perform leakage testing and troubleshooting at customer site.
Reporting into the Service Manager for Ireland, you will be empowered to make a difference whilst also given the support and opportunity to develop your skills.
Responsibilities
* Delivering the best service at customer locations - including all service activities from repairs through to leak testing as well as preventative maintenance
* Proactively build-up customer relationships and identifying business opportunities whilst being on site so we remain “First in mind- First in choice”
* Providing technical support in the form of troubleshooting either by phone, email or on site – keeping the customer informed at all times
* Sharing lessons learnt to enhance personal knowledge, promote knowledge-sharing and to foster teamwork and collaboration amongst colleagues
* Work according to the company\'s safety guidelines 100% safety 100% of the time
Skills / Knowledge / Experience
What we expect from you:
Essential
* Advanced certificate in a science or engineering related subject
* Experience of CAD software (SolidWorks)
* Willing to travel to customer sites and to our onsite workshop in Wexford
* Able to build strong relationships with customers
* Comfortable in F2F interactions with the customers and service minded
* Able to work autonomously with a solution focused mindset
* Shows initiative, agility and integrity - open and approachable
* Customer orientated and reliable
* A full clean drivers licence
Nice to haves:
* Bachelor university degree (Level 7) preferable but not essential
* Some professional experience as service technician ideally in vacuum technology desirable
* Technical expertise, combining mechanical and electrical components
* Technical and application knowledge, ability to constantly learn and develop
* Excellent communication skills to work at all levels within an organization
What you can expect from us?
* Interesting work – no two days will be the same
* A friendly, family-like atmosphere with a great team of people
* Plenty of opportunities to grow and develop
* A culture known for respectful interaction, ethical behaviour and integrity
* Potential to see your ideas realized and to make an impact
* New challenges and new things to learn every day
* Access to global job opportunities
* An excellent remuneration & benefits package
* Flexibility
* A workplace for everyone – we know that diversity and inclusion help us understand our customers needs and strengthen employee motivation, productivity, innovation and results.
An attractive salary
* Bonus
* Pension
* Company Van
Skills
* PLC Wiring
* Wiring Of Electronic Circuits
* CAD Softward
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