Seeking a skilled individual to join our team as a Customer Complaint Resolution Specialist.
This is an exciting opportunity for someone looking to take their career in Retail Banking to the next level. As a key member of our team, you will be responsible for ensuring that every customer's complaint is handled efficiently and to their satisfaction.
Your role will involve resolving customer complaints, maintaining accurate records, and leveraging advanced MS Excel skills for data analysis. Key responsibilities include:
* Handling and resolving customer complaints in a timely and professional manner.
* Maintaining accurate records by tracking and tracing complaint-related documentation and emails.
* Ensuring all complaints are reviewed and investigated thoroughly, in compliance with regulatory requirements.
* Leveraging advanced MS Excel skills for tracking, reporting, and analyzing complaint-related data to support operational efficiency.
To succeed in this role, you will need to have excellent customer service skills, previous experience in a complaint handling or customer service role, preferably in banking or financial services. You will also need to have knowledge of Phone and Internet Banking systems and tools, proficiency in MS Excel, and strong problem-solving and communication skills.
As a valued member of our team, you can expect excellent on-the-job and learning opportunities, a competitive hourly rate, and an annual holiday accrual.