The ideal candidate will be the first point of contact for guests, delivering exceptional customer service and ensuring a warm, welcoming experience. They will manage front desk operations efficiently while supporting the wider team in maintaining high standards of hospitality.
Key Responsibilities
* Greet and welcome guests professionally and make them feel at home.
* Ensure smooth check-in and check-out processes and handle room allocations accurately.
* Manage guest enquiries and provide information about hotel services and local attractions.
* Liaise with other departments to ensure seamless guest service.
* Process payments and maintain accurate financial records.
Requirements
* Previous experience in a receptionist or front office role is highly desirable.
* Excellent communication and interpersonal skills are essential.
* Strong organisational abilities and attention to detail are necessary.
* Ability to multitask in a fast-paced environment is required.
* Proficiency in using booking systems and MS Office applications is a plus.
* A professional appearance and customer-focused attitude are must-haves.