Job Opportunity
We are seeking an accomplished and forward-thinking Group Customer Service Transformation Lead to re-imagine and modernise how we deliver customer care.
About the Role
We are in the midst of a major digital transformation, reshaping our customer experience, digital platforms, and operating model for the future. As part of this transformation, we aim to create a world-class customer service organisation that unifies our operations across multiple business units.
* Design and deliver a new operating model that aligns technology, process, and people capabilities.
This is a senior strategic role that will evolve as the future model scales. It requires a strong track record in designing and delivering service transformation programs spanning people, process, and technology. We also seek candidates with exceptional interpersonal skills who can operate at an executive level while remaining close to operational detail.
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