Job Title: Personal Lines Customer Service Representative
We are seeking a customer service professional to fulfill this role in Clare, focusing on delivering exceptional client experiences and ensuring their needs are met.
Responsibilities:
* Communicate with clients to grasp their needs and concerns.
* Conduct research to identify new business opportunities or markets.
* Maintain knowledge of industry trends through regular reading of publications and attendance at relevant events or webinars.
* Tailor solutions to meet the unique requirements of each client.
* Share insights with colleagues to enhance their understanding of the market.
* Follow up on leads provided by our marketing team.
* Review accounts receivable to identify outstanding balances.
Requirements:
* Achieved APA or CIP certification.
* Completed CPD in line with minimum competency standards.
* A minimum of 1 year experience in the insurance sector.
* Excellent organizational and time management abilities.
* Possess strong teamwork skills.
* Proficient in Microsoft Office applications.