Thérapie Clinic is the fastest-growing Aesthetic Medical Clinic in Europe, with 75 locations across Ireland, Northern Ireland, Great Britain, and New York City. We are delighted to be hiring for a Client Experience and Sales Specialist in our Blanchardstown Village Clinic. In this exciting role, you will be responsible for ensuring an exceptional client journey by supporting client satisfaction, revenue goals, and sales performance.
We want people to ‘Do their best work at Thérapie’, and as part of the Clinic Team, you will be integral to creating that environment and culture.
Key Responsibilities
Client Satisfaction
* Deliver outstanding client service from first contact to follow-up
* Proactively manage online reviews and resolve complaints efficiently
Revenue Growth
* Maximise clinic efficiency through smart diary and booking management
* Manage stock accurately, including AWI deductions
* Drive and convert consultations with strong upselling and cross-selling
* Meet KPIs for consultation success, walk-in conversions, and average spend
* Ensure a seamless check-in/out journey for every client
AWI Performance & Growth
* Promote skin consultations and identify upsell opportunities via forms
* Track AWI stock, ensure clinical room standards, and handle client retention calls
Qualifications and Skills
* Qualified Beauty Therapist
* Proven experience in client experience management, customer service, or a similar role
* Excellent communication and interpersonal skills
* Strong analytical and problem-solving abilities
* Ability to manage multiple tasks and priorities in a fast-paced environment
INDHP
The Perks!
Uncapped Earnings
With our uncapped commission structure, the sky's the limit!
Treat Yourself
Enjoy free laser hair removal, Free EmSella, and generous discounts on our skin, AWI, and body treatments – because our skin maestros deserve the best.
Share the Love
Avail spouse and family discounts, spreading the joy of Thérapie.
Sisterly Love
10% off Thérapie Fertility & Optilase treatments – because family helps family.
Thérapie Fertility
We offer one free treatment cycle of IVF/ICSI/RIVF to all team members after 2 years of service.
Optilase Eye Clinic
We offer free laser eye surgery to all team members after 2 years of service.
Skin Royalty
Discounts on leading skin brands & treatments (Murad, Skin Theory).
Career Pathways
Embark on a journey of career progression & management training – we promote from within!
Knowledge Oasis
Full week of paid training in our academy, where knowledge is power.
Big Birthday Bash Leave
Enjoy an extra day off on your landmark birthdays to celebrate in style!
Longevity Bonus
Earn extra annual leave days after 2 years of service.
Employee Assistance Scheme
Access confidential support services for personal and professional well-being.
Application Process
1. Explore Opportunities: Find the role that excites you.
2. Submit Your Application: Upload your CV.
3. Application Review: Our Talent Acquisition Partners will review your application.
4. Initial Contact: Shortlisted candidates will be contacted for an interview.
5. Interview Stage: Complete the interview process.
6. Offer & Onboarding: Receive your offer and onboarding details.
7. Begin Your Journey: Attend training and start your career with us.
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