The successful candidate will be responsible for the planning and scheduling of job orders, coordinating annual boiler services and heating breakdowns, and managing the distribution of work to our Maintenance Engineers through our internal booking system.
Reports to: Contract Manager
Working Hours: Monday–Friday, 9am–5pm
Additional Benefits
Onboarding Bonus (£1,000)
Pension
Life Assurance (T&Cs apply)
Health Cash Plan Membership
Roles & Responsibilities
Handle enquiries from private customers, internal managers, and staff.
Follow internal procedures to process and issue all jobs within contractual timeframes.
Provide support to onsite Engineers, ensuring they have all information necessary to complete work on time and to the required standard.
Maintain accurate and up‑to‑date records using the Company’s internal IT system (Accuserv).
Collate and provide information requested by Supervisors/Managers.
Maintain a professional, efficient, and courteous approach in all interactions.
Answer incoming calls promptly and professionally.
Perform any other duties as required by management.
Personnel Specification Essential Criteria
Experience in office‑based customer service, including outbound calling.
Proficiency in Microsoft Office, particularly Excel.
Desirable Criteria
At least 12 months’ experience in an office‑based customer service role.
Personal Characteristics
Excellent communication skills.
Strong organisational skills.
Ability to work effectively as part of a team.
Ability to use own initiative.
Flexibility to work in other locations as required.