Delivering exceptional customer service is at the heart of this role. As a Receptionist, you will be responsible for ensuring that every guest has a memorable experience from arrival to departure.
We are seeking an individual with a passion for providing a warm and welcoming atmosphere, combined with a keen eye for detail and excellent communication skills.
A successful candidate will have previous experience in a customer-facing role, preferably in a luxury environment. However, we are happy to consider applications from individuals who are eager to learn and develop their skills.
In return, we offer a competitive hourly wage, comprehensive training and development opportunities, and a supportive work environment that fosters collaboration and mutual respect.
We strive to create a workplace culture that promotes employee well-being and career growth. Our benefits package includes a pension scheme, employee assistance programme, and opportunities for advancement within the organisation.
Key Responsibilities:
* Welcome guests upon arrival and ensure a smooth check-out experience
* Provide information about hotel facilities and services
* Upsell additional services and amenities where possible
We place a strong emphasis on delivering outstanding service and exceeding our guests' expectations. If you are a friendly and approachable individual with a flair for hospitality, we would love to hear from you!