Service Advisor – Toyota Main Dealer (Carrigaline, Cork)
Also known as Service Administrator / Aftersales Booking Advisor
Cogans Toyota is seeking a professional and customer-focused Service Advisor to join our Aftersales team. This is a key position acting as the link between our customers and our workshop. If you take pride in delivering excellent service, enjoy a fast-paced environment, and want a long-term career with training support from Ireland's leading automotive brand, we would love to hear from you.
What You'll Be Doing
· Managing service and repair bookings via phone, email and walk-ins
· Determining the correct service requirements based on vehicle age, mileage and history
· Understanding and documenting customer concerns clearly and accurately
· Coordinating workshop capacity and scheduling work using our Keyloop DMS
· Providing transparent quotations and obtaining customer authorisations
· Updating customers throughout the day on progress, additional findings or recommendations
· Ensuring all GDPR requirements are followed and records are kept accurately
· Preparing invoices, explaining work carried out and processing payment
· Ensuring vehicles are ready for collection on time and to the highest standard
What We're Looking For
· Experience in a service advisor, customer service, call centre or technical administration role
· Strong IT and administrative skills (Keyloop experience an advantage)
· A warm, professional telephone manner and excellent communication skills
· Ability to multitask, prioritise and remain organised in a busy environment
· A proactive, solution-focused approach with strong attention to detail
· Team-player attitude with the ability to work independently when required
· Automotive industry experience is an advantage, but not essential
What We Offer
· Full-time, permanent position
· Competitive weekly salary + monthly bonus scheme
· Toyota Ireland training and development programme
· Clear progression path within Aftersales
· Employee Assistance Programme
· Supportive, established dealership with a strong local reputation
Interested?
We look forward to meeting candidates who are passionate about delivering excellent customer experience
Job Types: Full-time, Permanent
Pay: €30,000.00-€38,000.00 per year
Application question(s):
* Are you authorised to work full time in Ireland?
Work Location: In person