Job Title
We are seeking a skilled professional to provide timely, professional and quality responses to medical/pharmaceutical inquiries from customers.
This role requires scientific knowledge and communication expertise to deliver relevant medical content that is meaningful and relevant to customers.
The ideal candidate will have excellent active listening skills with effective verbal skills to respond to customers with a rational and empathetic manner.
* Provide timely, professional and quality responses to medical/pharmaceutical inquiries from customers.
* Align to the standards and with a focus on customer experience (CX).
* Document all customer interactions in the appropriate computer systems, following the appropriate business procedures to ensure regulatory compliance.
The Customer Excellence & Medical Solution function combines scientific knowledge and communication expertise to deliver relevant medical content that:
* is meaningful and relevant to customers
* enables informed and balanced treatment decisions that enhance patient care
* advances the quality and transparency of Lilly research.
We offer a range of benefits including flexible hybrid working options, healthcare, pension and life assurance benefits, subsidized canteen, onsite gym, travel subsidies and on-site parking. We also offer in-house People Development services, Educational Assistance, and our 'Live Your BEST Life' wellbeing initiatives.
To be successful in this role you will need:
* Bachelor's degree, diploma, medical or pharmaceutical technical assistant or equivalent in health care, natural sciences, pharmacy, nutritional specialists or a related discipline, or relevant equivalent business experience.
* Educational/work background in a health care, medical affairs, clinical development, scientific or medical communications field to understand national health care systems and organizational hierarchies.
* Excellent written skills to succinctly, accurately and objectively respond to customers queries.
Please note that we are an equal opportunities employer and welcome applications from all qualified candidates.