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Founded in 2009, Cubic Telecom has emerged as a leading provider of connectivity solutions tailored specifically for the vehicle and IoT sectors. Our mission revolves around empowering manufacturers by enhancing their revenue streams through innovative connectivity and analytics services. We thrive in a dynamic atmosphere where energy, collaboration, and ground-breaking ideas are at the forefront. Join us at Cubic, where we not only aim to improve the world but also value the growth and development of our team members.
At Cubic, we foster a leadership culture that encourages empowerment, responsibility, and the cultivation of leadership qualities across all levels. If you are results-oriented, empathetic, visionary, and passionate about contributing to a positive company culture, we invite you to explore opportunities with us.
The Role:
We are seeking a driven and technically adept Team Manager to lead our team of MNO Technical Account Managers within the Wholesale division. This role plays a pivotal part in coordinating regional delivery efforts, managing relationships with mobile network operators (MNOs), and ensuring the successful execution of connectivity services for OEM customers.
As the team leader, you’ll own and steer the Wholesale roadmap, manage the delivery pipeline, and act as the escalation point for both internal teams and external MNO partners. You will be expected to actively step into external MNO escalations, providing leadership and support to overcome roadblocks impacting localisation or roaming projects.
Key Responsibilities:
* Own and actively drive the Wholesale roadmap, aligning delivery activities with business and customer commitments.
* Act as the primary escalation point for both internal teams and external MNOs, especially when localisation or roaming projects face delays or challenges.
* Manage and lead a team of four MNO Technical Account Managers, providing coaching, support, and performance oversight.
* Engage directly with MNO partners to resolve escalated issues and keep project timelines on track.
* Collaborate with internal stakeholders including the PMO and technology teams, ensuring smooth cross-functional alignment.
* Oversee the Wholesale delivery portfolio, with a focus on localisation, roaming expansion, and project readiness.
* Drive resource capacity planning to ensure effective workload distribution and delivery consistency.
* Provide leadership in program management, ensuring visibility, structure, and progress tracking across all regional activities.
Requirements
* Minimum 5 years of experience in a similar role within the telecommunications industry—this is essential.
* Proven experience in technical account management, delivery leadership, or partner-facing technical roles.
* Background leading remote and cross-regional teams, ideally within a fast-paced, matrixed organization.
* Strong understanding of mobile network operations, especially in relation to localisation and roaming.
* Solid experience handling external partner escalations, particularly with MNOs or OEM customers.
* Demonstrated experience in capacity and program management.
* Excellent communication, issue resolution, and stakeholder engagement skills.
Preferred Qualifications:
* Understanding of telecoms technologies and processes
* Familiarity with machine-to-machine (M2M) connectivity and its impact on delivery in the automotive or IoT space.
* Experience working with or within mobile network operators, OEMs, or global connectivity service providers.
* 25 days annual leave + 2 company days
* Health Insurance
* Pension Contribution
* Income Protection
* ESOP
* Bike to work scheme
* Sports and social activities
* Great annual office outings (Summer BBQ, Christmas party, charity runs)
* Bits & Bobs days (Half day every quarter to get your Bits & Bobs done)
* Learning and Development Opportunities
Cubic Telecom is an equal opportunities employer and committed to fostering a diverse and inclusive workplace.
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